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ChiroEurope
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April 18, 2024 at 11:38 pm
Hiya, we have multiple cases where an account owner purchases several tickets. When they go to find that in their account, they can see their tickets, but not those of additional people. But if I manually resend the ticket notice email, all of them are attached. All other data about the tickets is correct rego / transaction history.
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Rio
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April 19, 2024 at 2:08 am
Hello,
How they’re checking there registration? Are you using shortcode [ESPRESSO_MY_EVENTS], Do they have account in your WP? and how was the account created? Is it created manually or through ticket purchase?
thanks
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ChiroEurope
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April 19, 2024 at 2:48 am
All ticket purchasers must have an account to purchase tickets. We use memberpress for the account details. The ticket part of that presentation shows the tickets for EE events. To my knowledge this is pulled directly from EE and so Im not sure about the question regarding short code as there have been no changes to that
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Rio
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April 19, 2024 at 7:50 am
The ESPRESSO_MY_EVENTS section was designed to only show the registrations for the current user.
Since you plan to view additional ticket.
You might consider these two optio.
This will overwrite the default template and show all ticket purchase the primary registrant and its group
https://eventespresso.com/topic/multi-tickets-and-shortcode/
and this option will create multiple users on registratant
https://eventespresso.com/topic/create-users-for-each-of-the-registrants/
thanks
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ChiroEurope
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April 22, 2024 at 12:36 am
Hi there, got some help on what to do with this turns out that file directory your recommend doesnt exist ie there is no /wp-content/uploads/espresso/templates folder. Under espresso I only have batch temp foplder, and logs
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Rio
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April 22, 2024 at 1:04 am
Hello,
You have to add that to your theme root directory. so if you’re using Twenty fith theme. You have to go to \wp-content\themes\twnty-fifth
If you add that file to your themes root directory, it should alter the output and show all ticket that was purchased by that that user.
thanks
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ChiroEurope
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April 22, 2024 at 1:48 am
OK. all good.. I created the folder and it works. thanks for that.
On a similar vein, there are instances when an event is not showing up in a person’s account when they have tickets / registrations for it. All the back end processing is occurring correctly ie registration / transaction, but is not shown in the event list of the person.
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ChiroEurope
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April 22, 2024 at 6:53 am
I realised I started another ticket 2 months ago with this question, and i can definitely say that the tickets are purchased in the person’s account, one example belongs to me, another earlier today also confirmed. However it’s not happening to everyone, just random people.
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Rio
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April 22, 2024 at 7:37 am
Can you walk us through the problem, you can use loom to record what is happening. Then send your credentials so we can see it too.
https://loom.com/
Fill the form here,
https://eventespresso.com/send-login-details/
thanks.
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