Support

December 20, 2019 at 11:45 am

Hi,

The correct shortcode is actually [TXN_TICKETS_URL] or a variation:
[TXN_TICKETS_APPROVED_URL]

The above can be used in the Main Content section.

Also available is [RECIPIENT_TICKET_URL] which can go into the TICKET_LIST section and [TICKET_URL] which can go into the [ATTENDEE_LIST] section. These were made available to allow for more possible places to include the ticket links.

December 26, 2019 at 8:13 am

You could first check to make sure the ticket add-on is activated and the Ticket message type is activated. You go to Event Espresso > Messages > Default Message Templates and look for this:

https://slack-files.com/T02SY781D-FRMSGEGRF-7d896ddeab

With regards to testing, the message preview and test send works to review the overall content of the email, but you’ll need to send a real email to test a ticket link.

When we test the AUEN add-on we use the WP Crontrol plugin, available here:
https://wordpress.org/plugins/wp-crontrol/

Then have a testing event set up that starts approximately the same time the Automated message is scheduled to send. e.g. if set in the template to send 1 day before, set the event to start 1 day from now.

Then you register for that event (a 0.00 price works best for simplicity).
Then you go to Tools > Cron Events and look for the row that has:
AHEE__EventEspresso_AutomatedEventNotifications_core_tasks_Scheduler__check

Then click its “Run Now” link. This will trigger the email to be added to the queue, and if you go to the Event Espresso > Messages page you can click its button to generate, then send now.