Ticket URL

Posted: December 20, 2019 at 8:51 am


December 20, 2019 at 8:51 am


We have setup an automated notification email to go out with a link to the event ticket. When testing this worked, but after implementing this it is not generating the URL for the ticket.

We are using [TXN_TICKET_URL] shortcode within a link tag. This is the same as when the ticket is sent initially upon registration.

Please advise.


  • Support Staff

December 20, 2019 at 11:45 am


The correct shortcode is actually [TXN_TICKETS_URL] or a variation:

The above can be used in the Main Content section.

Also available is [RECIPIENT_TICKET_URL] which can go into the TICKET_LIST section and [TICKET_URL] which can go into the [ATTENDEE_LIST] section. These were made available to allow for more possible places to include the ticket links.


December 24, 2019 at 2:16 am


Thanks for the reply. Apologies for the typo, the correct shortcode is being used. Can you please suggest a method of testing this? As mentioned, the test event email notification worked, but the actual event emails didn’t link to the ticket.



  • Support Staff

December 26, 2019 at 8:13 am

You could first check to make sure the ticket add-on is activated and the Ticket message type is activated. You go to Event Espresso > Messages > Default Message Templates and look for this:

With regards to testing, the message preview and test send works to review the overall content of the email, but you’ll need to send a real email to test a ticket link.

When we test the AUEN add-on we use the WP Crontrol plugin, available here:

Then have a testing event set up that starts approximately the same time the Automated message is scheduled to send. e.g. if set in the template to send 1 day before, set the event to start 1 day from now.

Then you register for that event (a 0.00 price works best for simplicity).
Then you go to Tools > Cron Events and look for the row that has:

Then click its “Run Now” link. This will trigger the email to be added to the queue, and if you go to the Event Espresso > Messages page you can click its button to generate, then send now.


  • Support Staff

December 27, 2019 at 8:15 am

Hi there,

I noticed this thread has been marked resolved, may I ask what the issue was?


December 27, 2019 at 10:11 am


I don’t know to be honest. The testing all worked fine previously and tested it again and it seems to be working.

Will have to wait and see if it works in a live situation when the notifications are sent out for our next event in mid Jan.

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