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Klaus M
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December 23, 2013 at 2:27 pm
Guys, my emails that are sent out after event registration don’t show up values for DATE, LOCATION, etc… i am using your default ticket template.
thats how it is sent out:
***This is an automated response - Do Not Reply***
Thank you John Doe for registering for Black Pearls.
This event starts at on and runs until on .
Location:
Phone:
Google Map: Karte und Wegbeschreibung
We hope that you will find this event both informative and enjoyable. Should you have any questions, please contact florian.linhardt@me.com.
If you have not done so already, please submit your payment in the amount of $0.00.
Click here to review your payment information Zahlungsinformationen anzeigen.
Anmeldungsdetails bearbeiten
Thank You.
Any idea what may be wrong here?
thanks!
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This topic was modified 10 years, 11 months ago by
 Klaus M.
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Josh
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December 23, 2013 at 8:36 pm
Hi Klaus,
For the dates are there start and end times set in the event editor? Also, is the date format as follows:
YYYY/MM/DD
For the venue information, is the address information filled out in the event editor or in the venue editor? If the latter, is the venue selected in the event editor?
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Klaus M
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December 24, 2013 at 12:13 am
Thanks for your reply. I don’t know the date format as i don’t see it. Yes, it set start and end times (please see the image). I also uploaded an image, but using [venue_image] doesn’t show it ;(
I have used [venue_title] instead of location, that works and is enough. I do not need more location information.
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Klaus M
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December 24, 2013 at 12:14 am
Date section:
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Klaus M
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December 24, 2013 at 12:14 am
https://www.dropbox.com/s/94p79lvvuatf4kv/Schnappschuss%20%282013-12-24%2007.50.38%29.png
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Josh
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December 24, 2013 at 9:56 am
The dates appear to be correct, and I tried plugging in the same dates and times for one of my test events and the times displayed in the test email I sent.
It may help to temporarily deactivate all non-EE plugins to narrow down the issue. If the dates are included in the email while all non-EE plugins are deactivated, you can re-activate them one by one until you find the one that affected this.
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Klaus M
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December 25, 2013 at 12:02 am
First of all, thank you so much for your christmas support!
Unfortunately we made no step forward deactivating other plugins. I deactivated ALL plugins but yours EE ones, same thing: [start_date] does not show up?!
Very frustrating ;(
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Klaus M
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December 25, 2013 at 3:12 pm
is there a chance to display custom fields in the events email? that might be a workaround?!
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Klaus M
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December 26, 2013 at 1:35 am
Sorry, this might be not such a good option as these date and time fields show up empty in my ticket template as well ;( i hope we can fix this somehow?
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Klaus M
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December 26, 2013 at 2:21 am
Actually it would be a solution as it would be the same custom field showing the date and start time. thanks for your support!
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Josh
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December 26, 2013 at 11:56 am
Hi Klaus,
It may help to check your PHP error log right after it sends out an email with the missing [start_date] content to see if there are any errors that get thrown when the email shortcodes get processed.
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Klaus M
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December 26, 2013 at 12:19 pm
how/where can i check php errors?
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Josh
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December 26, 2013 at 12:51 pm
Hi Klaus,
Usually you FTP in and browse the files in the server to find the error log file. It may also be there if you log into the host’s control panel (or c-panel). If you can’t find it you may need to check with your host.
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Klaus M
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December 26, 2013 at 1:16 pm
is there a chance to have a custom field integrated in my emails?
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Klaus M
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December 26, 2013 at 1:59 pm
i have no idea if this is the one having the clue?
https://www.dropbox.com/s/mmewive3n41dezm/ftp.log
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Dean
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December 27, 2013 at 5:29 am
Hi,
Unfortunately that isn’t the one. Please go to your WordPress installation root (where the wp-config folder etc are) and look for a file called error_log
e.g. http://d.pr/i/rtrM
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Klaus M
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December 28, 2013 at 5:35 am
Strange thing: the events i just created show those dates and times?! I can live with that and hope it stays that way 🙂
Thanks for your support anyway!
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Klaus M
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December 28, 2013 at 5:53 am
ok, back again. as soon as i edit something on the event page, the date and time details get lost in the email and the ticket ;(
sorry, not resolved yet.
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Klaus M
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December 28, 2013 at 5:56 am
and: i do not have a log file in that wp path 🙁
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Tony
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December 30, 2013 at 5:21 am
Hi Klaus,
I notice you’ve modified EE functionality previously, have you modified any of the functions within event-espresso/includes/event-management/update_event.php?
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Klaus M
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December 30, 2013 at 1:18 pm
No, this file is untouched (https://www.dropbox.com/s/dijik66r830emah/Schnappschuss%20%282013-12-30%2021.17.37%29.png). Thanks helping me on this!
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Klaus M
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December 30, 2013 at 1:21 pm
here is the file as it is saved on the server: https://www.dropbox.com/s/itpkosc1in3d9va/update_event.php
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Sidney Harrell
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December 30, 2013 at 11:58 pm
Are you using the venue manager or not? EE->general settings->Advanced Features-> Use the Venue Manager?
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Klaus M
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December 31, 2013 at 12:47 am
Yes, i do. Things it, it works, i get the date and times display until i edit the post after it was first published.
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Josh
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December 31, 2013 at 3:15 pm
Hi Klaus,
Can you send a snapshot of the database so we can investigate further? You can send it to support@eventespresso.com.
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Klaus M
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January 4, 2014 at 3:11 am
Sorry, i have no idea how to work with PHPmyadmin?! Would it help if i provide you our SQL login data?
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Klaus M
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January 7, 2014 at 1:04 am
If this is getting to hard, a custom field that could be used with a TAG in EMAIL and TICKET would really help a lot. Would that be easier?
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Dean
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January 8, 2014 at 5:55 am
Hi,
You could use any database backup plugin to grab a copy of the database.
“a custom field that could be used with a TAG in EMAIL and TICKET would really help a lot”
Sorry, at this time that isn’t possible.
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Klaus M
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January 8, 2014 at 6:05 am
Ok. Got it 🙂 I just checked “wp_events_start_end”. All entered data is still in the db?!
https://www.dropbox.com/s/dvx4mtc8t213obi/wp_events_start_end.png
Or do you need a different table?
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Dean
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January 8, 2014 at 6:40 am
If possible the whole database, it will make it easier for us to simply add it into a test site.
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Klaus M
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January 8, 2014 at 7:36 am
ok, here we go:
*Removed*
please give me a short note as soon as you downloaded the file so that i can remove it from my public box.
thanks.
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This reply was modified 10 years, 10 months ago by
 Tony. Reason: Removed link
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Tony
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January 8, 2014 at 7:55 am
Hi Klaus,
I have downloaded a copy of the file. You can remove it from your dropbox account.
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Klaus M
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January 9, 2014 at 1:05 am
Looks like this is our very last issue before we can go live with our website. I hope we do find a solution for this very soon. Thanks for all your help so far. Awesome support in here!
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Tony
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January 13, 2014 at 3:10 am
Hi Klaus,
I can’t find any issues with the dates/times in the database.
Can you try a clean install of Event Espresso and see if the same issue happens with that?
You can keep your current modified one, just de-activate it and install the ‘clean’/unmodified version info a different folder name. (For example event-espresso-unmodified)
This will help identify if this is a plugin or a modification causing this.
Ensure you have a backup of both your website files and the database as I do not know the extent of the modifications you have made.
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Tony
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January 13, 2014 at 3:12 am
Also, if you have any templates within wp-content/uploads/espresso/templates then please rename that folder (E.g. ‘templates-temp’) to ensure modified templates are not loaded when using the ‘clean’ version.
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