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Roberto Rubio
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December 29, 2017 at 1:44 pm
The customers are not getting any emails with the confirmation of their tickets. I am getting this error when i try to generate and send the failed messages – Incoming data for the Gateways data handler must have an EE_Transaction object as the value for the first array index. EE_Messages_Gateways_incoming_data – __construct – 51
This event is selling fast and we are getting all this errors. Please help
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Josh
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December 29, 2017 at 2:42 pm
Hi Roberto,
You can take a note of the transactions with failed messages, then delete them. Then go to Event Espresso > Messages > Settings and set messages to send on same request.
Then you can go to Event Espresso > Registrations and Resend registration details from there.
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Roberto Rubio
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December 29, 2017 at 3:09 pm
is not working, when i hit the send ticket notice it shows this – http://www.boletosaqui.com is currently unable to handle this request. and the page is blank
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Roberto Rubio
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December 29, 2017 at 3:11 pm
I done this before contacting you – Event Espresso > Messages > Settings and set messages to send on same request. But all the messages are Queued For Generating
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Roberto Rubio
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December 29, 2017 at 3:12 pm
I am very desperate to solve this issue and the issue is that sales are going up with one event that is coming up in 2 weeks.
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Roberto Rubio
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December 29, 2017 at 3:52 pm
we have to shut down the events now, because of this issue. How can we solve this???? I need your help
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Josh
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December 29, 2017 at 4:32 pm
You can solve this by following this guide:
https://eventespresso.com/wiki/troubleshooting-checklist/
Please note that the checklist includes ruling out a plugin conflict and activating WP_DEBUG mode. Both of these steps are important. You may need to capture the error that led to the “is currently unable to handle this request”. After you activate WP_DEBUG mode you can try resending the messages again, then check the log file located in wp-content/debug.log.
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Roberto Rubio
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December 30, 2017 at 4:50 pm
PHP Fatal error: Class ‘Symfony\Component\CssSelector\XPath\Extension\AttributeMatchingExtension’ not found in /home/boletosaqui/public_html/wp-content/plugins/event-espresso-core-reg/core/third_party_libs/cssinliner/vendor/symfony/css-selector/Symfony/Component/CssSelector/XPath/Translator.php on line 83
[30-Dec-2017 23:46:15 UTC] No image url provided when trying to create an image attachment.
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Roberto Rubio
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December 30, 2017 at 4:51 pm
I am tired, how soon can we get this going with a ticket token??
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Josh
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January 2, 2018 at 9:12 am
We can look into this today.
I must ask, what exactly has been changed on this server during the last few days?
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Roberto Rubio
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January 2, 2018 at 10:05 am
Basically the only thing have change is I try to increase the php memory to 1098MB
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Roberto Rubio
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January 2, 2018 at 10:08 am
But it must be fixed today, because our sales our closed since 12/29
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Josh
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January 2, 2018 at 10:12 am
Have there been any other changes made to the website, by anyone else, in the last few days?
I’m afraid I’m having trouble accessing your website right now. Can you contact your host and ask them to investigate? Maybe the web server needs to be rebooted.
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Roberto Rubio
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January 2, 2018 at 10:13 am
Keep me updated, if you need to call me here is my cell phone (916)346-2439
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Roberto Rubio
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January 2, 2018 at 10:21 am
Yes, i have several companies trying to solve this issue because event Espresso was not solving the issue. But the logins remain the same.
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Roberto Rubio
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January 2, 2018 at 10:22 am
I will reboot the server in the next minutes.
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Josh
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January 2, 2018 at 10:29 am
i have several companies trying to solve this issue because event Espresso was not solving the issue
Please communicate what they’ve tried.
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Roberto Rubio
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January 2, 2018 at 10:39 am
They couldn’t done anything because they note that event Espresso plugin was the issue. But GoDaddy made a malware scan and did the following…
Ticket update
Your support ticket has been updated.
Update details:
Ticket:
15146781053197
Subject:
Malware removal request – boletosaqui.com
By:
Katherine R.
Message:
I’ve just finished working on your website and everything is looking clean now.
The following files were cleaned, hardened, or removed:
File fixed (malware removed): ./wp-content/uploads/espresso/logs/index.php
File fixed (malware removed): ./wp-content/uploads/espresso/index.php
File fixed (malware removed): ./wp-content/uploads/espresso/css/index.php
File fixed (malware removed): ./wp-content/uploads/espresso/gateways/index.php
File fixed (malware removed): ./wp-content/uploads/espresso/tickets/index.php
File fixed (malware removed): ./wp-admin/setup-config.php
Please be sure to follow these post clean-up instructions:
1) Change all admin passwords associated with the site (FTP, admin panel, cpanel, etc)
2) Be sure to keep all software (plugins, theme, CMS) up to date
3) Run an anti-virus scan on your laptop/workstation
4) Put your website behind a firewall
5) If you have any old/backup versions of the website on the server it’s best to remove them
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Josh
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January 2, 2018 at 11:11 am
It sounds like the site got hacked. Had anyone tried re-installing the Event Espresso plugin? That’d be the first thing I’d do if I could actually log into your website. I’m afraid I keep getting “The connection has timed out errors”. Are you able to log into the website?
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Roberto Rubio
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January 2, 2018 at 11:13 am
I requested the malware scan just because of the safety. But i was able to login a few minutes ago.
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Josh
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January 2, 2018 at 11:20 am
Are you able to log into the website or cpanel right now? The reason I ask is because when I try to log in to either, there’s a long pause, then this:
https://slack-files.com/T02SY781D-F8MAP21NZ-88d974b5ec
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Roberto Rubio
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January 2, 2018 at 12:19 pm
may be the firewall was blocking your ip, please send me your ip or try again now please.
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Roberto Rubio
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January 2, 2018 at 12:45 pm
please we are running out of time… what can i do
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Josh
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January 2, 2018 at 1:04 pm
Hi Roberto,
There was this we found:
https://slack-files.com/T02SY781D-F8N9NFDPH-c425e11a5d
That folder (ending in .php) should actually be a file.
I can recommend deleting re-installing the Event Espresso plugin. If you have any issues with other plugins it would also be good to re-install those, especially if you see any folders where the folder names end with .php when looking at the plugin’s files.
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Roberto Rubio
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January 2, 2018 at 1:09 pm
okay i am doing that right now, so just re-install the event-espresso. core plugin or all the plugins i am using of event espresso?
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Josh
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January 2, 2018 at 1:14 pm
You could reinstall all of them. While there may not be a need to re-install the add-ons, it will not hurt to do so. If any of the add-ons have files that were somehow changed to folders, reinstalling will avoid other issues similar to the fatal error that was causing the issue with messages. The same is true with any plugins you have activated on your website right now.
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Roberto Rubio
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January 2, 2018 at 1:15 pm
Okay, sounds good
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Roberto Rubio
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January 2, 2018 at 1:54 pm
I am getting this error when try to upload the file via ftp – https://www.dropbox.com/s/stljvff6hq8580m/file-error.jpg?dl=0
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Josh
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January 2, 2018 at 1:58 pm
Hi Roberto,
You won’t be able to use FTP via Dreamweaver. Can you use the built in WordPress Plugins installer on the WP > Plugins page?
If not, I can recommend using a recommended FTP client like FileZilla or Cyberduck.
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Roberto Rubio
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January 2, 2018 at 2:06 pm
I will send you an update in 5 mins
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Roberto Rubio
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January 2, 2018 at 2:24 pm
I did the update and it didn’t work – https://www.dropbox.com/s/qi8o0j0uh4nuon6/update-event.jpg?dl=0
I still getting the same error – https://www.dropbox.com/s/mihkmid92hmow4e/boletos-error.jpg?dl=0
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Roberto Rubio
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January 2, 2018 at 2:34 pm
I did a test demo of an event and it seems to work now. But all of the others messages are still in the queued for sending…
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Josh
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January 2, 2018 at 2:37 pm
You can take a note of the transactions with messages in the queue for sending, then delete them. Then go to Event Espresso > Messages > Settings and set messages to send on same request.
Then you can go to Event Espresso > Registrations and Resend registration details from there.
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Roberto Rubio
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January 2, 2018 at 3:04 pm
Okay let me try that
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Roberto Rubio
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January 2, 2018 at 3:20 pm
How can i avoid the messages to end up on the spam folder?
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Josh
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January 2, 2018 at 3:30 pm
We recommend using a transactional email service + plugin. These services will help ensure email delivery. The documentation some information about some of the services available:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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