|
Mark Bakos
|
September 6, 2013 at 3:11 pm
I tried setting up a new credit card service to work with my website. The credit card account works fine except when I try to create a payment through my website and I get an error code: 13 The merchant Login ID is invalid or the account is inactive. I verified that the API and transaction keys are correct. The url for the page that should be the credit card page on my website is: https://test.authorize.net/gateway/transact.dll. After calling my credit card company, the said that the URL should be set to:https://secure.authorize.net/gateway/transact.dll. The problem is that I do not know where the URL should be placed.
Thank you
Mark
|
|
Dean
|
September 9, 2013 at 1:22 am
Hello Mark,
I am assuming you are using the AIM gateway is that correct?
If so have you double checked that your Login ID is correct and that you have de-selected both the “Account Uses Authorize.net development Server” and “Submit a Test Transaction” options?
|
|
Mark Bakos
|
September 10, 2013 at 5:13 am
Yes, I am using AIM.net SIM gateway. I de-selected those settings, and verified the login ID and the transaction key Now I get an error message:
The following errors have occurred.
(14) The referrer, relay response or receipt link URL is invalid.
|
|
Tony
|
September 10, 2013 at 10:43 am
Hi Mark,
Are you using the Authorize.net SIM gateway? If so, on that gateway settings you’ll see ‘Relay Response URL’ and a yellow box containing a url.
Login to Authorize.net, goto Account > Response/Receipt URLs > Add URL and enter the URL there.
Generally Speaking this URL will be the Thank-page which has the [ESPRESSO_PAYMENTS] shortcode.
|
|
Mark Bakos
|
September 10, 2013 at 11:16 am
I am using authorize.net SIM gateway. I copied the url into the response/receipt box. Unfortunately I received the same error message.
|
|
Josh
|
September 10, 2013 at 11:31 am
Hi Mark,
What is the URL that was placed in the Authnet account settings?
|
|
Mark Bakos
|
September 10, 2013 at 11:34 am
http://www.mbakosassociates.com/?page_id=27
|
|
Josh
|
September 10, 2013 at 12:47 pm
That appears to be the correct URL. Is the Authorize.net account that you’re setting up the same one that has the credentials entered in Event Espresso>Payment settings?
|
|
Mark Bakos
|
September 10, 2013 at 3:52 pm
I am not sure what you are asking but here is what I have:
Authorized.net login ID: verified
Authorized.net transaction key: has been verified
Button Image URL:
http://www.mbakosassociates.com/wp-content/plugins/event-espresso.3.1.23.P/gateways/authnet/btn_cc_vmad.gif
Image URL: Blank
Relay Response: http://www.mbakosassociates.com/?page_id=27
Account Uses Authorize.net’s Development Serer: Box unchecked
Submit a Test Transaction: Box unchecked
Use md5 check to secure payment response : Box unchecked
Authorize.net MD5 Hash value: Blank
Force HTTPS on Return URL: Box Is checked
Bypass Payment Overview Page : YES
|
|
Josh
|
September 11, 2013 at 7:35 am
You might try unchecking the Force HTTPs on return URL box because it appears your domain is using a shared SSL certificate.
|
|
Mark Bakos
|
September 11, 2013 at 7:45 am
Unfortunately that did not work. I am still getting the error 4 message
|
|
Josh
|
September 11, 2013 at 8:06 am
Mark,
Can you clarify? Is it:
(14) The referrer, relay response or receipt link URL is invalid.
or is it
(4) something else.
|
|
Mark Bakos
|
September 11, 2013 at 8:21 am
I apologize. it is error code 14 The referrer, relay response or receipt link URL is invalid.
|
|
Josh
|
September 11, 2013 at 8:31 am
Hi Mark,
What you can do is go to this page at Authorize.net:
http://developer.authorize.net/tools/responsereasoncode/
and enter 14, click submit, and follow their suggestions.
|
|
Mark Bakos
|
September 12, 2013 at 7:18 am
I have been trying, as well as my bank, to resolve this problem. If I paid for priority support, would you be able to assist me remotely to try to correct this problem?
|
|
Sidney Harrell
|
September 12, 2013 at 10:12 pm
I tried to take a look at the html of the authnet SIM button that takes you to authorize.net, to compare the relay response url that is being sent there to the relay response url that you put in your account, but all I see is the paypal pro form. We would be happy to take a more extensive look on your site if you would like to purchase a support token.
|
|
Mark Bakos
|
September 13, 2013 at 1:02 pm
I paid for Priority service and Tony responded in an email with: Did you go through all the steps here:
https://support.authorize.net/authkb/index?page=content&id=A601&actp=LIST_POPULAR
I know this was mentioned in the forums but as far as I can tell there are no other issues this could be.
You need to check both the Response/Receipt URLs and the Referrer URLs within your authorize.net account. (https://account.authorize.net/)
Could you list the URL’s in both of those sections so we could review those please.
Regards
I do not know how to do this and this is why I paid for Priority Support. Are there any other alternatives?
|
|
Sidney Harrell
|
September 13, 2013 at 4:36 pm
Sorry, I can’t find the email thread. Did you fill out the form here: https://eventespresso.com/redeem-a-support-token/? We may need temporary access to your authorize.net account to check the settings there.
|
