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The "download PDF" and "Swich to invoice" botton does not work

Posted: May 11, 2015 at 7:52 am

Viewing 4 reply threads


Jesper Kahr Nielsen

May 11, 2015 at 7:52 am

Hi
Can someone help me with this issue?

When I click the bottons the browser stills and at the end timesout?


Jesper Kahr Nielsen

May 11, 2015 at 8:14 am

Also the ticket is not being send to the Attendee


Lorenzo Orlando Caum

  • Support Staff

May 11, 2015 at 9:10 am

Hi, could you check the server error_log to see if there are any errors? There may be a restriction on the server that is causing this.

The server error log is usually available in the WordPress root but may be available in a different location. Your web host should have the location available for you.


Lorenzo


Jesper Kahr Nielsen

May 13, 2015 at 7:25 am

Hi Lorenzo

As far as I can see there is nothing in the log. I have forwarded to my host for confirmation.

How can I get it up and running?
I really need it working very soon.

When I click on the the buttons it just spins forever… one time I got the order confirmation but it took like 20 min…


Lorenzo Orlando Caum

  • Support Staff

May 13, 2015 at 7:32 am

Hi Jesper, it should actually appear right away. Did your web host reply with any information?


Lorenzo

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