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Permanent International
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January 17, 2014 at 7:07 am
Dear Espresso-Team
I recently bought the license for the ticket system Event espresso. Whilst integrating the system into our Website an error occurred that I am not able to fix and I need to ask you for your help in the following matter.
The issue:
Registering one person for a ticket is working absolutely fine, but registering more than one person at once wouldn’t work. After using the submit button the next page (thank you-Page) won’t load and the data of the second person I entered and submitted won’t be shown up in the data base of the backend.
I am looking forward to hearing from you.
Thank you for your time!
Best Regards
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Tony
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January 17, 2014 at 7:51 am
Hi Wiebke Cravaack,
I have just looked at the site linked with your license. I looks like you have altered the default event espresso page pages.
Can you go to Event Espresso -> System Status. Find ‘Registration Pages’ and copy and paste the links here. Also are they all green?
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Permanent International
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January 17, 2014 at 7:58 am
Yes, they all green!
Event Page: #206 – http://www.permanent-international.com/main-registration-page/
Payment/Thank You Page: #211 – http://www.permanent-international.com/thank-you/
Transaction Notification Page: #181 – http://www.permanent-international.com/transactions/
Cancel Return Page: #180 – http://www.permanent-international.com/registration-cancelled/
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Tony
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January 17, 2014 at 8:11 am
Thank you.
I suspect the site is running out of memory. On that same page (System Status) you’ll find ‘WP Memory Limit’ doesn’t that currenly say 32MB in red?
If so you’ll need to increase the WP memory limit, there will be a link on that page but I’ll include it here anyway
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Basically edit wp-config.php to include something like
define( 'WP_MEMORY_LIMIT', '96M' );
Or higher and then report back.
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Permanent International
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January 17, 2014 at 8:59 am
Now my WP Memory Limit is 64MB and in System Status ist also green – but it still wouldn’t work! 🙁
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Tony
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January 17, 2014 at 9:18 am
Hi,
64MB is still not all that much (depending on the amount of events and the theme)
Your site runs at just under 32MB just loading the home page.
58 queries in 0.000 seconds, using 31.09MB memory
I would recommend 96MB or more, 64MB would be minimum.
Also whilst editing wp-config again you could enable WP_DEBUG and see what error are thrown.
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Josh
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January 17, 2014 at 9:35 am
Hi Wiebke,
Can you check with your host to see how much memory you are actually getting allocated? Some hosts will limit it to 32MB so even if you change the WP limit you will not get the set amount.
You could also try turning on WP-DEBUG and run that register for more than one person test and let us know if there are any errors logged. The following code is from the same guide that Tony linked to, and it will write the errors to an error log file instead of displaying them on a screen. It can be added to the wp-config.php file:
/**
* This will log all errors notices and warnings to a file called debug.log in
* wp-content only when WP_DEBUG is true. if Apache does not have write permission,
* you may need to create the file first and set the appropriate permissions (i.e. use 666).
*/
define( 'WP_DEBUG', true ); // Or false
if ( WP_DEBUG ) {
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
}
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Permanent International
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January 24, 2014 at 4:09 am
Great, thank you for your reply! However, now there is another issue I am dealing with and wondering if you could help me here once more.
In the process of registration the customer is receiving three mails:
1st – Event Tickets
2nd – Tickets registration confirmation
3nd – Payment received
The 2nd mail, that includes the invoice, personal data and ticket ID, will be send to customer although the payment hasn’t been approved yet which to me doesn’t make sense. Is there any way to trigger that email after the payment has been received?
Also, I’d like to edit the content of the second email but couldn’t figure out how. Could you give me a brief explanation where to edit the second mail called “Tickets registration confirmation?
” ?
Thank you for your time!
Best regard
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Tony
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January 24, 2014 at 5:00 am
Hi,
Is there any way to trigger that email after the payment has been received?
If you go to Event Espresso -> General Settings. Under ‘Email Settings’ you’ll find ‘Send registration confirmation emails before payment is received?’ set that to No and update the settings.
You can actually edit the registration email in 3 places.
Most likely you are currently using the the default confirmation email which is within Event Espresso -> General Settings. Under Email settings you’ll find the ‘Default Registration Confirmation Email’.
Each Event can also have a customized registration email, if you edit the event and scroll down you can Create a custom email for that event or if you’ve created custom emails in the Email Manager (Event Espresso -> Email Manager) you can also select to use one of these there too. http://d.pr/i/6RWF
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Permanent International
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January 28, 2014 at 2:05 am
Thank you for your quick reply. The e-Mail that I’d like to change though is never been manually created by myself or to be edited in the email templates. Please find attached a screenshot to review the email that I’d like to be edited. Do you have any idea where I can do that?
Thanks a lot
Wiebke
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Dean
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January 28, 2014 at 4:50 am
Hi,
The image wasn’t attached, could you try again (probably best to use a service like imgur or tinypic etc).
Is the email the one that is sent to Admins? If so then this cannot currently be edited unless you dive into code (this is being resolved in EE 4).
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