|
Dan Bowen
|
March 31, 2016 at 8:39 am
Hi guys, I see this topic that was never resolved.
https://eventespresso.com/topic/thank-you-page-on-payment-decline/
What are your suggestions on a “thank you for payment” page when a payment is declined. The way this works is very confusing, as a person paying sees a thank you/ confirmation page, but the payment was actually declined. And there is no message telling the user what is wrong with the payment. I had to scour through log files to see that I was actually choosing the wrong payment method from the dropdown when testing, when a simple declined payment message with the same log file message “This transaction cannot be processed. Please enter a valid credit card number and type.” would have saved me hours, and would have probably saved thousands of dollars in missed sales.
To clarify,
1. When a payment is approved, is does great, thank you and confirmation message
2. When a payment is declined, the system still gives a thank you/confirmation message, just with a small red X on the payment line with no clear message about being declined, next steps, or even why it was declined.
Any ideas on this? Does EE4 fix this?
|
|
Josh
|
March 31, 2016 at 12:29 pm
Hi Dan,
It depends on which payment method you are using. May I ask which of the payment methods you’re using on your site?
|
|
Dan Bowen
|
March 31, 2016 at 1:08 pm
Paypal Payments pro
|
|
Josh
|
March 31, 2016 at 3:37 pm
Hi Dan,
With EE4, the onsite billing form that’s used for PayPal Pro adds some credit card number validation. This helps prevent sending a credit card number that’s not valid. Then, if there is a decline, it displays the response from PayPal Pro (usually a specific error message along with the error code) in a modal box.
|
|
Dan Bowen
|
April 1, 2016 at 11:12 am
Any options like this on the EE3 we are using?
|
|
Josh
|
April 1, 2016 at 12:37 pm
No those were built into EE4 only.
|
