Support

December 17, 2019 at 11:24 am

Hi,

I looked, and found the source of the text. The developer added a function to the end of the theme’s functions.php file. (It starts on line 223 and ends on line 235). Do you have the information from your web host (in this case WPEngine) for access files to edit them? If so you could pass that information on in the support token form and we can remove the text.

December 17, 2019 at 2:16 pm

We did get your support token form, I’m not sure why/how you saw an error.

The text added to the event pages (by the developer that you couldn’t find) has been removed. 🙂

December 18, 2019 at 9:29 am

Have any settings been changed in your Authorize.net account? It sounds like there’s an invalid URL set in the relay response or receipt link settings set in your Authorize.net account.

One newer option for Authorize.net payments that you might want to use instead is the Authorize.net Accept gateway. That’s what Authorize.net recommends to use instead of their older SIM gateway.

You can download the Accept gateway from your account page, and follow this guide to get it set up:

https://eventespresso.com/wiki/eea-authorizenet-accept/

December 18, 2019 at 11:34 am

If you use the Accept gateway you won’t need to get the SIM gateway to work.

Are you able to log into your Authorize.net account?

December 18, 2019 at 12:01 pm

That’s good. You can log into that account and check the settings there to make sure there isn’t anything set for Relay Response URL. EE will try to send a dynamic URL for the SIM gateway.

The other important thing to do in this case is contact your host (WPEngine) and ask them if they can look into why there’s a hardcoded URL for the WordPress URL and Site URL settings. One problem with the hardcoded URL is it’s set to http, but WPEngine uses https. They will likely need to make a few adjustments there so the site URL & WordPress URL are consistently https.

December 18, 2019 at 12:28 pm

Yes that doesn’t appear to be a valid URL.

Please be sure to also contact WPEngine about the Site URL and WordPress settings for the site where you’re using Event Espresso.

December 18, 2019 at 12:35 pm

It would impact that site so if you’re still using Authorize.net for that site then you should check with whomever maintains that site before removing the URL.

December 18, 2019 at 12:53 pm

I can advise to get started with Authorize.net Accept. I understand that you’d prefer to get SIM working but that doesn’t appear to be possible due to issues related with Relay Response URLs. The Accept gateway doesn’t use those, and Authorize.net recommends using Authorize.net Accept anyway. In other words, if you were to contact Authnet for help about this issue, they’d probably ask you to switch to Authnet Accept.

December 18, 2019 at 1:06 pm

I can install the Authnet Accept plugin for you (we still have the details from your account). The troubleshooting part is done since you’ve already contacted WPEngine about securing the site with https.

December 18, 2019 at 1:39 pm

Please be sure to deactivate the Authnet SIM gateway. If you have both gateways activated (Authnet SIM and Accept) it will be confusing and some will end up trying to use SIM.