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Kristine Beck
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November 8, 2016 at 1:05 pm
License Reset after renewing support has been pending for months.
Now this message is displayed in the wordpress admin:
A new version of Event Espresso is available. View What’s New with version 4.9.21.p. A valid Support License Key is needed to enable automatic upgrades. The key you have entered is invalid or has expired. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
Can someone correct the license expiration so updates can be completed.
Thank you
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Josh
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November 8, 2016 at 1:37 pm
Can you make sure that you have the key that’s on your account page, set in the key field on your website? The reason I ask is because I’m not seeing any reason why the key would be expired, but it may be the key you have set on your site is invalid (i.e. doesn’t match the key on your account page).
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