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Support License on site is active, but in ee.com account, it is different key

Posted: December 18, 2014 at 8:28 am

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jmichel

December 18, 2014 at 8:28 am

Hi. I bought a support license in Sept. 2014 and it is active and in my “key” under Settings. When I log in to the eventespresso.com site, the support token shown is different than the one on my site and I am not able to download any add ons. I really need the json plug in for my site as our event is in two days and I can’t scan tickets without it.


Tony

  • Support Staff

    •

December 18, 2014 at 8:45 am

Hi jmichel,

I searched our system and found another account linked to the same domain.

https://eventespresso.com/users/jmichel2/

If you purchased EE whilst logged into that account the license will be applied to that account.
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Status: closed

Updated by Tony 10 years ago ago

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