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Pedro Ordenes
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March 11, 2015 at 1:19 pm
Hi there! Our dashboard has recommended we update EE3 TO 3.1.37.1p but says that “A valid Support License Key is needed to enable automatic upgrades. Your current account does not allow automatic upgrades on more than one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”
Our support license is valid until April 18, 2015, the key is valid, and we only use EE3 on one domain. Nothing has changed since we set it up, but now we are getting this message. How can we fix this? Thanks!
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Tony
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March 11, 2015 at 1:45 pm
Hi Lauren,
I have reset your license key.
You’ll need to go to Event Espresso -> General Settings.
Remove the license key (cut), save the settings, replace the key (paste) and save the settings once more. Be sure to check for whitespace before/after the key before saving.
You will also receive an email with these instructions.
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Pedro Ordenes
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March 11, 2015 at 3:09 pm
Cheers, that fixed it!
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