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Brian Wendell
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January 21, 2016 at 1:28 pm
I’m unable to upgrade EE. I’m receiving this message:
An automatic update for Event Espresso is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
I’m not sure what to do, so yesterday I submitted a request to receive a new License Key, but I’ve not heard anything back. How long does it normally take to get a new key? Or, should I be doing something else?
thanks!
WordPress 4.4.1
Event Espresso – 3.1.36.4.P
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This topic was modified 8 years, 11 months ago by
 Lorenzo Orlando Caum.
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This topic was modified 4 years, 9 months ago by
 Garth.
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Lorenzo Orlando Caum
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January 21, 2016 at 3:27 pm
Hi Brian,
The support license key is no longer working as the support license expired. To reactivate it, you could purchase the prior support license which was on the account.
That was a business support license for Event Espresso 3:
https://eventespresso.com/product/business-license/
If you would like more specific information on the current account, then please follow up with us privately via our contact page:
https://eventespresso.com/contact/
Thanks
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Lorenzo
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Brian Wendell
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January 21, 2016 at 4:53 pm
Thanks! I had no idea, as I don’t really work with the client any longer, nor EE. I will leave it up to them with what they want to do. Thanks again!
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