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Support License Key (6)

Posted: May 22, 2015 at 12:22 pm

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Marcelle

May 22, 2015 at 12:22 pm

Hi,

We’ve been trying to update to EE4 on wordpress, but keep running into this error: “An automatic update for Espresso Ticketing is available but your Support License Key is invalid.”

We followed the steps received when we purchased the new license key but EE still isnt working. I noticed on the WP login site, it has a different license key. Do i need to change this one as weel? If so, how do i do that?

  • This topic was modified 9 years, 6 months ago by Marcelle.
  • This topic was modified 4 years, 9 months ago by Garth.


Tony

  • Support Staff

    •

May 22, 2015 at 12:43 pm

Hi Marcelle,

Have you purchased a support/update license for Event Espresso? The account you are currently logged into does not have a valid license.

If you have recently purchase a license please use this form:

https://eventespresso.com/contact/

Select Sales/Billing question and provide your details, a member of out sales team will contact you shortly.
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Status: closed

Updated by Tony 9 years, 7 months ago ago

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