Support

Home › Forums › Community Forum › Support License Key (12)

Support License Key (12)

Posted: June 2, 2017 at 4:03 pm

Viewing 2 reply threads


Simon Nugent

June 2, 2017 at 4:03 pm

Hi there,

I’m trying to apply a support license key to a WordPress website but the WordPress admin console says it is expired or invalid. When I log into your site it says that it hasn’t been applied to any site yet (which is my recollection). Can you help with this please?

Thanks,
Simon

  • This topic was modified 7 years, 5 months ago by Simon Nugent.
  • This topic was modified 4 years, 8 months ago by Garth.


Tony

  • Support Staff

    •

June 5, 2017 at 4:29 am

Hi Simon,

Support licenses are valid for 12months from the date of purchase, it looks like you purchased your license over 2 years ago so it’s no longer valid.

Have you recently renewed your license? If so for some reason it is not showing on your account, our sales team can investigate this if you can use the contact form available here:

https://eventespresso.com/contact/

If not you can view the licenses we have available here:

https://eventespresso.com/pricing/?ee_ver=ee4


Simon Nugent

June 5, 2017 at 4:41 am

Thanks, Tony.
I see what has happened. The license expired before I ever applied it to a website.
I understand the options now.
Thanks,
Simon
Viewing 2 reply threads

The support post ‘Support License Key (12)’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

If you would like help from the Event Espresso staff, then please purchase a support license right now so you can create a support topic in our premium support forums.

Status: closed

Updated by Simon Nugent 7 years, 5 months ago ago

Topic Tags

Notifications

This topic is: resolved
Event Espresso