Support

March 27, 2016 at 3:19 pm

Hi, Event Espresso!

We finally have a V1 of the new website live. Moved to WPEngine, new theme. We were on EE3 before, and now I’m on EE4. Remarkable improvements, we love it. EE4 is hands down a winner.

Before I get to my question, check the site out! We are still debugging and have a ways to go but it’s a start. Made some customization to the single event page template I think you’d be interested in. https://whitepinewilderness.com/

Support license key:

I removed the support token from the previous site and put it on my new site. It still detects the other site. I deleted it from the new site, saved the deletion, and put it back. No change.

On the old site: I have not yet deleted those files – I will be keeping it around for a minute to harvest remaining content. Basically, over the next few weeks I’ll log in to PHPMyAdmin change the URL in the DB to the server IP, export all files and shut the entire thing down.

So, how do I “reset” my key so it doesn’t think I’m using it across multiple websites. While it may seem obvious…is that what “reset” in my Account page does? I’m not of the mind to go around pushing buttons randomly.

Here is the message:

“our support license key is only valid for one domain at a time, and our licensing system has detected that you are using your license key on multiple domains. Please log in to your Event Espresso account to manage your Support License Keys…”

Thank you!