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Joel Park
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September 21, 2016 at 8:48 am
Looks like my developer activated the support key on his development server. How do I move it to mine? I see a request reset on the key – but I don’t want what is already working on my active server to stop working. What’s the process here?
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Tony
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September 21, 2016 at 8:52 am
Hi Joel,
The license key has no effect on how EE functions however to prevent both the development site and your production site from showing a notice that the key is used on multiple domains you will need to have your developer remove the license key from his install.
I can reset you key now if you’d like?
You would then need to go to Event Espresso -> General Settings.
Remove the key from the field and save the settings, then replace the key and save the settings once more.
That will re-assign the license key to your current domain.
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Joel Park
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September 21, 2016 at 8:56 am
Does this create a different key? And where in the interface would I set the new key?
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Joel Park
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September 21, 2016 at 8:57 am
To clarify my question – I don’t see a General Settings – I have four tabs under Event Espresso – Overview Categories Templates and Default Settings
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Tony
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September 21, 2016 at 9:21 am
Does this create a different key?
No it just removes the association between your key and the current domain.
To clarify my question – I don’t see a General Settings – I have four tabs under Event Espresso – Overview Categories Templates and Default Settings
Are you using WP MultiSite or single site?
Go to your plugins list, what is the current version number of EE you have installed listed there?
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Joel Park
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September 21, 2016 at 9:44 am
This is single site. Version 4.8.7.p
I’m loathe to upgrade at the moment as this site hosts some events that are gearing up right now and I don’t want to risk anything going wrong.
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Joel Park
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September 22, 2016 at 10:43 am
Hi – What’s the next step? Should we proceed with removing the key? Where are these General Settings – I can’t see a way to attach a screen shot here….
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Tony
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September 22, 2016 at 12:00 pm
Are you not looking to update Event Espresso? If not then the above will not fix anything, the license key used for automatic updates and provides support for the domain its assigned to, it does not effect how EE functions in any other way.
I can see you’ve opened a support token request detailing further issues and have replied through that, we can continue troubleshooting there.
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Joel Park
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September 22, 2016 at 12:44 pm
The link I was emailed for that support token doesn’t work. Can you ethan me a new link?
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Tony
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September 22, 2016 at 1:08 pm
Can you let me know which link did work? I’ll re-add it.
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