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SJCP Webmaster
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June 9, 2015 at 8:48 am
I am having the exact same issue with my site and registrations. Get error code: “An error has occurred:
Your form data could not be applied to any valid registrations.
EE_SPCO_Reg_Step_Attendee_Information – process_reg_step – 598”
This is peak registration time for our camp and despite following other instructions, clearing cache, turning off caching, etc., this issue persists. We need help with this ASAP. Thanks!
http://www.saintjohnscamp.org is the domain.
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SJCP Webmaster
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June 9, 2015 at 8:52 am
Sidenote – this seems to ONLY happen with Chrome. I can get the registration to submit with FF. -LB
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Lorenzo Orlando Caum
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June 9, 2015 at 5:09 pm
Hi there Luke,
I’ve split your support post reply from the original support post here:
https://eventespresso.com/topic/split-many-failed-transactions/#post-160436
If you see an existing support post that sounds like your issue or question, then please create your own support post and then include a link to the support post that you saw. This will help us prevent confusion when multiple members are posting.
Could you tell us about the caching that is in use on your site? Is that through a caching plugin like W3 Total Cache?
If so, turning off the plugin does not necessarily disable caching on your WordPress site. Please double-check that no-caching rules are setup for your Event Espresso pages through your caching plugin:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
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Lorenzo
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SJCP Webmaster
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June 16, 2015 at 10:43 am
Hi Lorenzo – sorry I”m just now responding. We use wordfence for security and there is no caching turned on. It was previously, but after trying the exceptions listed in another support forum to no avail, we disabled it completely and cleared the cache. After updating the EE plugin and migrating data this morning, the error is still happening. Here is the current error when I try to submit an application from Chrome:
EE_SPCO_Reg_Step_Attendee_Information – process_reg_step – 598
We’re at the peak of our Summer Camp registration and this is a very big problem for us and is causing loss of registrants, so anything you can do to help me expedite a solution would be appreciated. Thank you!
-LB
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SJCP Webmaster
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June 16, 2015 at 10:46 am
Oh – and the support post you linked above is exactly what I did prior to disabling all caching through Wordfence. We do not use W3 Total Cache.
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Lorenzo Orlando Caum
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June 16, 2015 at 11:12 am
Hi Luke, who is your web host?
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Lorenzo
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SJCP Webmaster
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June 16, 2015 at 11:13 am
Hostmonster
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Lorenzo Orlando Caum
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June 16, 2015 at 11:20 am
Hostmonster should be fine. Could you backup and update to the latest software?
https://eventespresso.com/wiki/ee4-changelog/
If the issue continues, then try temporarily deactivating other plugins to rule out a conflict.
If that still doesn’t help, then follow up here:
https://eventespresso.com/send-login-details/
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Lorenzo
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SJCP Webmaster
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June 16, 2015 at 11:24 am
The plugin is already at the current version – as I said I just updated this morning and merged database. 4.7.1. I’ll try deactivating other plugins and then send login details if that doesn’t work. Thanks.
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SJCP Webmaster
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June 16, 2015 at 12:14 pm
Same problem and error code after disabling all plugins. Just submitted login info. Thanks.
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Lorenzo Orlando Caum
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June 16, 2015 at 12:27 pm
Hi, there is an issue with the login. Could you double-check it and reply to the email?
Thanks
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Lorenzo
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SJCP Webmaster
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June 16, 2015 at 12:28 pm
Already did. 🙂
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SJCP Webmaster
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June 16, 2015 at 1:16 pm
Ok, after deactivating Jetpack, I was able to retry the registration and it worked. It appears that once Jetpack is both activated AND connected with WordPress.com the error begins to occur. If Jetpack is just activated as a plugin but not connected to WordPress.com then it makes it through the first phase of the registration to the payment page, but then throws a different error and can not complete. Jetpack appears to be the issue, after testing it multiple times now.
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SJCP Webmaster
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June 16, 2015 at 1:18 pm
More testing. Jetpack is indeed the issue. I’ll leave credentials up if you need to do more testing. I can disable jetpack so that our registrations can proceed, but this is a very standard wordpress plugin that gives us a lot of insight into our website, especially statistics. Please let us know when this conflict is fixed. Thank you!
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Josh
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June 17, 2015 at 6:31 am
Hi Luke,
Can you try re-activating Jetpack, then go to the Jetpack dashboard and disable the features that you don’t use? Then, if it turns out the conflict is from a feature that you are not using, you’ll still be able to use Jetpack. Please keep in mind we cannot guarantee all features of all WordPress plugins can be made to not conflict with Event Espresso.
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