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Visual Facilitators
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March 4, 2015 at 8:53 am
Split from this thread: https://eventespresso.com/topic/high-number-of-failed-registrations/
We too are experiencing some failed registrations since yesterday. I updated to the latest version today, but some client still have troubles to come through to the payment methods.
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This topic was modified 9 years, 8 months ago by
 Tony.
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This topic was modified 9 years, 8 months ago by Tony. Reason: Split
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Lorenzo Orlando Caum
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March 4, 2015 at 2:07 pm
Hi Heinz, are there currently any caching services / plugins or were there recently any caching plugins running on your site?
Examples would be W3 total cache, Quick Cache, WP Super Cache
If so, please ensure that no-cache rules are setup for your Event Espresso pages:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
Note that the examples in the screenshots in the tutorial above are from a default version of Event Espresso. If your page slugs are different, then do add your actual page slugs to the no-cache rules and be sure to save changes.
Also, update to the latest release (rolled out this afternoon):
https://eventespresso.com/wiki/ee4-changelog/
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Lorenzo
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Visual Facilitators
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March 4, 2015 at 11:54 pm
Hi Lorenzo, thank you, that’s a good tipp.
I looked at it and we don’t have any caching plugin and don’t have any caching data found through FPT.
Any other solution?
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Tony
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March 5, 2015 at 5:01 am
Hi,
Do you have a test event I we can run some registrations on?
I’d like to run multiple registrations using different browsers, also know which timezone the registrants are likely within?
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Visual Facilitators
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March 6, 2015 at 1:41 pm
Hi, we don’t have a test event. I saw that you have registered to an event.
How was that experience?
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Lorenzo Orlando Caum
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March 6, 2015 at 2:23 pm
Hi, could you update to the newest release (rolled out yesterday):
https://eventespresso.com/wiki/ee4-changelog/
Also, there isn’t any cache_ related files here, right?
/wp-content
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Lorenzo
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Visual Facilitators
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March 6, 2015 at 2:27 pm
No cache related data in /wp-content
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Lorenzo Orlando Caum
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March 6, 2015 at 2:34 pm
Alright, thanks for checking Heinz. The recent reports were due to caching so I just wanted to rule that out.
Have you been able to duplicate the issue recently?
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Lorenzo
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Visual Facilitators
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March 6, 2015 at 2:38 pm
I did not have the issue but a few clients and a partner in the project.
Could it be from caching in the browser as well?
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Lorenzo Orlando Caum
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March 6, 2015 at 7:54 pm
Hello, I just tried a test registration under the test name Rocio but did not see the issue.
Could you let us know the browser that it happened in?
I just tested with Safari.
Thanks again
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Lorenzo
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Visual Facilitators
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March 7, 2015 at 11:50 am
It happend in Safari with out partner, but don’t know the Browser of the client.
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Visual Facilitators
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March 7, 2015 at 11:50 am
It happend in Safari with our partner, but don’t know the Browser of the client.
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Tony
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March 10, 2015 at 5:18 am
Hi Heinz,
Apologies for my delay in replying back to you.
I had no problems registering onto the event, I stopped at the payment step. I’d like to run a few more registrations using different browsers, can I do so on your regular event?
I’m just checking as Event Admin emails will be sent for each of the registrations so wanted to confirm first.
Also although it should not matter do you happen to know the likely timezone setting for the user that reported problems?
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Visual Facilitators
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March 11, 2015 at 6:44 am
Hi Tony
Go ahead and please check. We just had a client for the event on 18. April in Frankfurt, who did not get through to step 2. He wrote us about this issue but I had 4 registrations of him in the backend.
Thank you for checking!
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Tony
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March 11, 2015 at 8:00 am
Hi,
Unfortunately I can not reproduce this.
I’ve tested with Chrome, Firefox & IE in Windows and Safari & Chrome in OSX Yosemite.
On all occasions I can reach the payment step, on a couple of the registrations I have selected Invoice and proceeded to finalize the registration, again without issue.
I’ve ask one of our developers for some feedback on what could be causing this and will update this thread with any news.
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