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Pim Stumpel
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April 16, 2016 at 5:37 pm
Hi!
I am using ee4 and have the wp user add on as well for my website. Now every setting is correct, the templates are correct. But now i just found out (luckily in test mode) that some e-mails are never arriving to either me as an organisator or to a client. The e-mails that did not arrive so far ar the once that end with: hotmail.com/@live.nl. The e-mail that did arrive are e-mails to g-mail/e-mail addresses linked to my domain.
I have no idea why some emails don’t arrive. What makes it strange is that i follow the exact same process and then don’t get any emails: no wp user e-mail, no registration email, no payment email(not to organization/not to client) so i don’t understand where it goes wrong. As i when i use another e-mail for the client it does seem to work every time.
The e-mails do not get stuck in my spam folder i double checked both for the client e-mails as for the organization e-mails.
Now i read you guys informing other clients to setup a transactional email service, however to use those services i will need to pay Again. I feel like i pay a lot for event espresso and all the add ons i needed to buy extra to make the website work like i wanted to. And now i need to pay more again to another company? Is there another way to fix this issue?:( I really can’t afford paying anything else on top of all i am paying already.
I really hope you guys can help me out as you always give great service to me when i need help, but simply spending more money is not a way to solve a problem which should not been there in the first place when i bought the system right?
ps. Don’t mean to be rude but i am just stumbling on a lot of extra costs i did not count on.
Cheers,
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Lorenzo Orlando Caum
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April 17, 2016 at 3:13 pm
Hi Pim,
We definitely recommend using a transactional email service. One thing to keep in mind is that Event Espresso does not send out emails on its own. It uses a native WP function called wp_mail which then uses the local email server.
Using a paid transactional email service is not required. Mandrill is now a paid service but they had a free tier some time ago. That free tier is no longer available but there are also several transactional email services that have a generous free tier that allow thousands of emails per month:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
Here is a step by step guide for Sendgrid:
https://gist.github.com/lorenzocaum/4677f472b012a5a88630
—
Lorenzo
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Pim Stumpel
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April 18, 2016 at 1:17 am
Hi Lorenzo,
thank you for the quick reply like always!:)
Just to be sure, the “local e-mail server” is that the e-mail server from my hosting company? So there could be the slightest chance that it has something to do with that server from my host?
Cheers!
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Tony
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April 18, 2016 at 5:02 am
Its not actually a slight chance, it’s more likely to be your host than EE.
We do understand this may seem like an issue with Event Espresso, but in almost all cases it is not.
To explain a little further fro Lorenzo’s post above, EE doesn’t send any email itself, what it does is build out the content and pass them over to WordPress (wp_mail) which then basically checks the format of the email, adds any additional details its needs and then passes it over to your hosts mail server.
So again in a nutshell EE doesn’t send the emails, your host does.
The interesting part with the above is that although your host may well offer email services, they are usually not an email provider. The email services are a convenience service offered by most hosts, but they are in-fact a web host, which may seem similar but are in-fact very different.
One of the biggest causes of these issues is due to the hosts mail server being black listed for spam and other mail providers simply blocking email from them. I can’t say for sure it’s the problem, but it’s the usual suspect.
So what you could do is install a plugin such as WP Mail Logging and run some test registrations with those email addresses. You’ll very likely find that those emails show in the Mail log. Which means EE has passed them over to WP and WP has passed them onto your server (working correctly) after that point we have no control over the emails so its all down to your host.
So if you install the above and run a registration with those email addresses, does it show that the emaisl were sent within WP Mail Logging?
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Pim Stumpel
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April 18, 2016 at 5:57 am
Hi Tony,
Thank you for your message!:) For future support followers:
I have been in contact with my hosting company and they explained that they recently changed their mailfilter, what caused the problem. I now installed a free plugin to make sure the mailfilter does not cause a problem anymore. They advised me to use wp mailbank, which is free of charge so a perfect solution for me:)
So all good for now thanks!
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