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site key not working

Posted: December 21, 2013 at 11:37 am


Sera Drevenak

December 21, 2013 at 11:37 am

I can’t update the software because it says that my site key is only valid for one domain, but I only have one, so I’m not sure how to fix this. There are no spaces in the site key as I entered it, and it was working fine previously.


Dean

December 23, 2013 at 12:10 am

Hi Sera,

The licence key hasn’t been activated at our end, so can you check it is correct and does not have any spaces before or after it please?


Sera Drevenak

December 23, 2013 at 1:15 am

Thanks! There aren’t any spaces, and I also tried erasing it, saving and then re-entering it, to no avail.


Dean

December 23, 2013 at 1:42 am

Hi,

I created you a new licence key (available in your account page), please try that.


Sera Drevenak

December 23, 2013 at 1:59 am

Awesome! Everything is working perfectly now. Thank you!

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Updated by  Sera Drevenak 10 years, 4 months ago ago

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