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cbonetti
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December 16, 2020 at 11:23 am
Hello, I’m getting an error on my client’s site that her license is invalid, although the checkbox is green and she renews every year around January.
Do I need to reset my license to be able to get the latest updates?
Thank you!
Tim
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Tony
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December 17, 2020 at 4:51 am
Hi Tim,
Looking over your account I can’t see any issue, so I’ve reset your license key anyway.
On the site, go to Event Espresso -> General Settings.
Remove the key (cut) and save.
Replace the key (paste) and save again.
Does it work for you then?
(Note that a reset does not change your key but if you want to be certain, copy the key from your account page rather than using the current key set)
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cbonetti
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December 19, 2020 at 9:59 am
Seems to have worked. Thank you!
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Tony
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December 21, 2020 at 6:49 am
You’re most welcome.
Any further issues just let us know.
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