Support

March 14, 2013 at 1:47 pm

Hi Sean,

Has anything been modified in PayPal gateway files or copied over to /wp-content/uploads/espresso/gateways?

Normally it will send each of the amounts to PayPal as line items. In this case it’s only sending one of them. I’d start with checking that there isn’t anything modified in the PayPal gateway files and making sure there are not files in the /uploads directory that might be overriding the core Event Espresso plugin.

March 18, 2013 at 2:07 pm

Aladin–

What version of Event Espresso do you have installed? No one has made any changes to the core Event Espresso plugin? It might be worth turning debugging on and seeing what the Event Espresso log files say.

March 20, 2013 at 5:35 am

Hi,

Your site is saying there is “something” in the template folder

<!--Event Espresso Template Files:

Dir:  .
Dir:  ..

-->

If it is empty then nothing will appear between those arrows. It might be nothing, but worth doublechecking

Also, do you have any event categories set for these events? If so how many each and do they share one or more categories?

Also, do you have the Volume Discount add on active?

March 20, 2013 at 12:42 pm

Hi Sean,

I checked and the FTP credentials that you sent Sidney are not working when I try them. Everything in the WordPress admin looks in order to me. There are two things that I can think of that may help:

1) You could try reinstalling Event Espresso with a fresh copy that you’ve downloaded from your account page.
2) I noticed that the entire site is loading as https. I’ve not seen this being an issue before, but it may be worth a try to change this and allow the site to load as http to see if it makes a difference.

March 25, 2013 at 11:27 am

Deleting through the WordPress interface is fine.
It shouldn’t break any links if you change from https to http.

March 27, 2013 at 9:05 am

Hi Aladin,

I was able to log in to the server and look through the error log. I’m seeing this error when there’s a multi-event registration:

WordPress database error Incorrect integer value: '' for column 'is_primary' at row 1 for query INSERT INTO `wp_events_attendee`

This isn’t something that I’ve seen before, and I’m checking with the dev team for possible causes.

Can you turn on WordPress debugging by editing the wp-config.php and try a test multi-event registration? You can turn WordPress debugging by changing the line near the bottom of wp-config.php from:

define('WP_DEBUG', false);

to

define('WP_DEBUG', true);

As an aside, the installation of Event Espresso looks in order, except that the custom files add-on was uploaded to the plugins directory. The correct location for the custom files add-on installation is /wp-content/uploads/espresso/. You can remove the custom files add-on from the plugins directory. If you’d like to use the custom files add-on, there are installation instructions you can follow here:

https://eventespresso.com/wiki/custom-files-addon/

March 27, 2013 at 10:18 am

Hi Sean,

You’ll need to save the wp-config.php file after changing debug to true. It’s still set to false.

March 27, 2013 at 10:52 am

Maybe I’m not logged into the same server as you are. The wp-config.php file I’m looking at hasn’t been edited since 2/25/13.