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JesterZ Improv
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September 6, 2013 at 9:49 am
I’m getting complaints that when people check out that they are getting charged double. I’ve tried a couple different approaches and it seems as if the discount codes are creating the complications. 7JESTERZ1 is our most popular code and is doubling the cart total. Some of them don’t work at all.
EE Version 3.1.34.1.P
WP Version 3.6
http://www.jesterzimprov.com/tickets
Please advise.
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JesterZ Improv
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September 6, 2013 at 9:57 am
as I’m testing – I’m also finding that removing items from the cart are still there during check out.
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JesterZ Improv
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September 6, 2013 at 9:59 am
seems to only be when a discount code is applied.
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Josh
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September 6, 2013 at 11:52 am
Hi Jef,
When you are testing this is the Volume Discounts add-on installed and activated?
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JesterZ Improv
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September 6, 2013 at 12:05 pm
no – I thought I read that needs to be deactivated. we don’t offer volume disc anymore. We had trouble with that in the past as well.
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JesterZ Improv
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September 6, 2013 at 12:08 pm
did you get my log in and contact info with the priority support token? how does that work? I’d love to be on the phone and just get it taken care of rather than blog please.
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Josh
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September 6, 2013 at 12:56 pm
Hi there,
I’m afraid this can not be fixed over the phone. Did you get our emails where we replied to you about the mobile apps documentation and when we asked for FTP credentials. No need to reply in the forums, please follow up via the emails.
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