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Angela Haddon
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October 8, 2014 at 11:36 pm
Hi, I’m having a problem whereby deleting an event from the shopping cart does not clear it from memory. As a result, when I order and pay for another event, it tells me to enter a ticket number for the previous (non-existent) event, or to delete this from the cart (which I have already done). This is a problem because it actually blocks me from ordering or paying for the second event – the one I actually want! I am using the following:
Event Espresso Version 3.1.36.6.P
EE Calendar Version 2.2.4.p
Event Espresso API Plugin Version 2.1.3.P
Event Espresso – Multi Event Registration Version 1.0.5.p
Event Espresso Volume Discounts Version 0.5.1
Event Espresso – Ticketing Version 2.1.p
Event Espresso – Recurring Events Version 1.1.8.p
I would appreciate your help with this as soon as possible 🙂
Thanks!
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Dean
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October 9, 2014 at 4:56 am
Hi,
Can you provide a link to your event list please?
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Angela Haddon
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October 9, 2014 at 7:10 pm
Hi Dean, thanks for your reply – do you just want the front end, or access to the WordPress Dashboard (including username and password)? In either case, can I PM you the details? (for the sake of privacy).
Cheers!
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Lorenzo Orlando Caum
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October 9, 2014 at 7:13 pm
Hi Angela,
The issue that you described sounds like a caching plugin or service is running. If you are using one, then please take a look at this page:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
—
Lorenzo
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Angela Haddon
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October 9, 2014 at 10:08 pm
Hi Lorenzo – thanks very much – that looks like exactly what I need!
One question though; I don’t have the ‘Page Status OK’ and the ‘Shortcode OK’ messages for the EE -> General Settings -> Critical Pages section (as per the link you directed me to). Would there be a reason for this? I have noticed that despite adding the Support License Key (under General Settings ->Support License), my EE account says that it is ‘Not currently activated on any websites’…could this have something to do with it?
Thanks again for your help!
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Dean
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October 10, 2014 at 5:03 am
Hi,
The screenshot on the linked page is from EE4, your version (EE3) doesn’t look the same.
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Angela Haddon
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October 10, 2014 at 9:44 pm
Thanks Dean – I checked and the only installed plugin that utilizes caching is WordFence; I have deactivated this feature of WordFence AND added the relevant slugs to the exclusion list, but the issue persists…do you have any ideas why this might be happening? Thanks again.
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Dean
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October 13, 2014 at 3:18 am
Hi,
Can you provide a link to your event list please? I’d like to run a test on it and also see if there are any obvious issues.
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Angela Haddon
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October 13, 2014 at 3:47 am
Hi Dean, thanks – do you just want a link to the front end of the shopping cart, or access to the EE event list in the WordPress Dashboard (including username and password)? In either case, can I PM or privately email you the details? (for the sake of privacy). Thanks for your help.
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Dean
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October 13, 2014 at 4:46 am
Hi,
Just the front end link is fine for now thanks. Please send it to support@eventespresso.com, and include a link to this forum thread please.
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Lorenzo Orlando Caum
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October 14, 2014 at 7:30 am
Sharing solution here with the community:
Thanks for your swift response. I had a second look in the folders and found an old folder marked’ iThemes’ in the Uploads folder. This was an old security plugin I later replaced with WordFence. Although I had removed the iThemes files/folders from the Plugins folder, there were still some redundant iThemes files in ‘Uploads’.
I deleted these files and the site is now working perfectly.
—
Lorenzo
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