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mysuomi
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September 1, 2015 at 6:10 am
Hello!
I asked all sorts of questions a bit earlier on this thread: https://eventespresso.com/topic/how-do-i-remove-payment-options-from-the-thank-you-page-in-ee3/
Then our busiest season started and everything regarding the site went on hold for a while.
Now I’m getting back to this, and again I have some questions:
1) I’d like to to test setting up Paypal, translating EE and stuff like that on a password protected sandbox copy of our site. Can I do this without it affecting our EE license? Is it possible to get a sandbox license for internal testing?
2) We are a Finnish company, but our customers are Japanese. It appears that there is no Japanese translation, is this correct?
3) I asked about email notifications for if customers select to pay on cash. I don’t really care what kind of workaround I need to do, but is there a way to allow the customers to choose to pay on site so that we and the customers still get notification emails?
Best regards,
Markus
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mysuomi
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September 1, 2015 at 7:59 am
A follow up question 4)
I fiddled with the EE3 translation and uploaded the translated .mo-file (event-espresso-ja.mo) into wp-content/uploads/espresso/languages. I changed the WordPress language into Japanese (though honestly I’d prefer to keep using it in English, since sometimes non-Japanese speakers in our office might need to check some things) and because the wp-config-php still displayed the en_US as WPLANG language, I even went and edited WPLANG’s value to “ja” (tried ja_JA) too. Regardless, the translations aren’t showing up. Any ideas how to get them working?
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Lorenzo Orlando Caum
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September 1, 2015 at 11:40 am
Hi Hanna,
Here is feedback on your questions:
1) We do not currently provide extra support license keys for testing sites. You could activate your support license key if you will be working on the site for an extended period of time or hold off on activating the support license key and then activate on your live site.
2) We do not current have a Japanese translation for Event Espresso and we can help you get setup for translation through our GlotPress project.
3) Are you wanting to have the registration confirmation emails sent out regardless of the payment status? If so please browse to your WP dashboard and then Event Espresso. Then go to General Settings and scroll down to email settings and update the send registration confirmation emails option to yes:
http://cl.ly/image/331J0i3h1T2X
Here is feedback on how to get your translation working.
First, Event Espresso will look for a translation based on what is set for your language settings. This means that the same language that is used in your WP dashboard needs to be used on the front-end where your attendees/registrants will register. Using multiple languages at the same time isn’t available.
The source file for our Japanese translation for Event Espresso 3 on GlotPress can be found here:
http://translate.eventespresso.com/projects/event-espresso/ja/event-espresso-ja
You can login to the site using your existing EventEspresso.com account and then begin sharing translations. Then you’ll scroll down and look in the bottom left area of screen. Set the dropdown menu to the mo file option like so:
http://cl.ly/image/2p1n0D0F2647
Then click on the Export link and the mo file will be downloaded to your computer.
From here change the name of the file to:
event_espresso-ja.mo
Then you can upload it here using an SFTP or FTP client:
/wp-content/uploads/espresso/languages
Let us know if you are able to get those steps working.
—
Lorenzo
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Lorenzo Orlando Caum
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September 1, 2015 at 7:11 pm
Hello again Hanna,
I wanted to let you know that we now have a new resource available for how to translate Event Espresso. Please take a look here:
https://eventespresso.com/wiki/how-to-translate-event-espresso/
If anything is confusing, do let us know and we’ll try to make things more clear.
Thanks
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Lorenzo
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mysuomi
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September 8, 2015 at 2:49 am
Hi Lorenzo,
thank you for your reply! I’m sorry I’m a bit lte – I’m working part time, so I’m not at the office every day.
About the questions:
1) Ok. I can probably figure out setting the stuff up without the license key then.
2) Ok. I downloaded Poedit and it seems usable for the purpose.
3) No, I’d prefer to have confirmation email to be sent when:
a) A customer completes payment
b) A customer chooses to pay on site (cash/card)
I would rather the confirmation mail wouldn’t be sent before the payment if the customers do want to pay using our site. I’m sure you can predict the hassle this would bring. As paying online is our preferred method, having the online payment to work without problem is our first priority. However, unless we get email notification when people want to pay by cash/card we can’t have that option available, because it is fairly certain that we wouldn’t just notice some of those orders.
4) (About the translation) Thank you for your link to the renewed wiki! When I asked the question I had actually found the source file, which you linked, and used that for translation by Poedit. In other words I translated using the exported file. I followed your instruction fron EE site and uploaded the .mo-file to /wp-content/uploads/espresso/languages.
Looking at your wiki I figured out the problem: when exporting the .po-file from your site it was named “event-espresso-ja.mo”. However, the correct form is “event_espresso-ja.po” so the hyphen was wrong. For future users you should probably change the default name of the exported language file.
To recap: the only problem I have right now is the one with confirmation emails. If you have any ideas regarding that I’d be grateful.
Best,
Markus
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mysuomi
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September 8, 2015 at 2:56 am
After posting I realized I’m talking about the payment in really confusing way.
So to be clear I’ll rephrase:
I’d prefer to have confirmation email to be sent when:
a) A customer completes payment
b) A customer chooses to pay by cash/card when they arrive
I would rather the confirmation mail wouldn’t be sent before the payment, if the customers do want to pay using our website. I’m sure you can predict the hassle this would bring.
As paying online is our preferred method, having the online payment to work without problem is our first priority. However, unless there is email notification system for when people want to pay by cash/card, we can’t have cash/card option available. It here are no emails for cash/card paying customers, it is fairly certain that we wouldn’t just notice some of those orders.
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Dean
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September 8, 2015 at 5:35 am
Terve Hanna,
In EE3, the registration emails can be withheld until payment is made by going to General settings and changing the “Send registration confirmation emails before payment is received?” option to No.
Regarding the cash system, that’s going to be hard to do as if you set the registration email to only go out when they pay, the cash/card people will never receive it as they will be marked as unpaid (pending).
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mysuomi
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September 14, 2015 at 2:36 am
Terve Dean!
Yeah, for the moment I have not found a workaround that would allow me to create the Cash Payment button, so right now I only have online payment options set up.
Do you have any ideas for a possible solution? I guess if I could set up a system where the EE would send a custom email for the customer (with us as cc) when the customer presses a *cash on site* button it would work just us well. From my point of view I don’t really care whether the tour gets marked as “payed” on the system or not as long as we get the the info about the customer wanting to enter our tour.
Best,
Markus
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Josh
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September 15, 2015 at 7:20 am
Hi Markus,
Have you considered migrating the site to use EE4? The reason I ask is because it gives you the option to send a “Registration Pending Payment” notification after they agree to pay with *cash on site* and finalize their registration.
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