Support

November 6, 2015 at 1:53 pm

Josh,

Thanks – I am using SIM and had found this link already, but still having an issue getting set up.

In my tests I am able to complete the registration form, confirm, and then get sent to Authorize.net and complete the payment. But, when I hit the Pay Now button, I do not return to my site’s Thank You page, nor does any transaction information get sent back to my site. Instead i get the following:

An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been approved.
It is advisable for you to contact the merchant to verify that you will receive the product or service.

In my Authorize.net account, I added theThank You URL:

http://sbmissionconference.org/thank-you/

Not sure what I might be doing wrong.

Thanks,
John

November 6, 2015 at 2:47 pm

Hi Josh,

I am really at a loss here, I have checked all these obvious things, including the ports being open, and have found nothing wrong, yet still have the issue.

Can you make any further recommendations on what I might look at?

Thanks,
John