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Mike
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September 22, 2014 at 7:32 pm
We are using the email function to send tickets to our attendees:
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***This is an automated response – Do Not Reply***
Thank you [fname] [lname] for registering for [event]. We hope that you will find this event both informative and enjoyable. Should have any questions, please contact [contact].
Ticket type: [ticket_type]
Print Tickets: [ticket_link]
[qr_code]
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Our events allow “family” registrations, and we require the “additional attendee” information when people register. When the email above is sent after payment, it sends the ticket for the primary attendee only, and not the “additional attendees”. Is there short code or something we can enter into the email so the tickets for the additional attendees (they are at $0 cost in the registration) are sent as well. They do all show up as registered to attend in the attendee list in the event overview. We want to track ALL attendees that come to the events when they come to the registration desk and have their ticket scanned.
When I receive the registration summary (as administrator) I see that the ticket is there for the additional attendee, I just don’t know how to include it in the email to the them.
Thanks
Mark Hedley
http://www.Texasbeekeepers.org
WordPress Version: 3.9.2
PHP Version: 5.3.2-1ubuntu4.26
MySQL Version: 5.5.35
Event Espresso Version 3.1.36.5.P
Event Espresso – Calendar Version 2.2.4.p
Event Espresso – MailChimp Integration Version 1.2 |
Event Espresso – Members Addon Version 1.9.8.p
Event Espresso – Multi Event Registration Version 1.0.5.p
Event Espresso – Ticketing Version 2.1.p
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Sidney Harrell
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September 23, 2014 at 9:37 am
Is that set up as the payment notification email or the registration confirmation email? Are you using the regular registration process, the MER registration process, or both?
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Mike
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September 23, 2014 at 11:21 am
We are using MER. The email is set up in the event overview screen, as a confirmation email. As noted, all our event tickets, either single, or ones with “additional attendees” are sent out, as long as their was something other than $0.00 cost for the ticket. The “registration confirmation” I receive as administrator does have all events booked, and all links for ticket downloads for both primary and additional attendees.
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Tony
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September 25, 2014 at 4:28 am
Hi Mark,
When using MER each attendee receive’s their own email which will contain that attendees ticket link. The admin email is basically a collation of all of the admin emails for each attendee, so as MER loops through sending each attendee email it builds the admin email content and appends that content onto the end the content variable it uses. Then when all attendees are done, the admin email is build using that content variable. Does that make sense?
So that’s not something we can use for the attendee emails.
However it is possible to use the attendee session to build the ticket links and that would build all of the links for that MER session. Its not 100% but will work for most use cases, the one you are describing should work fine.
It will require a custom function and an couple of small edits to a single core file (this will need to be re-done after each EE3 update) which will allow you to use a shortcode such as [ticket_links_by_session] within the emails which will build a list of links for all of the attendees within a registration, like so – http://take.ms/NvL26
When using [ticket_link_by_session] all of the attendees will receive all of the ticket links within their emails, rather than just one. If you are ok with all of the above I can provide details on how you can set this up, or if you prefer we can do this for you with the purchase of a support token.
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Mike
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September 25, 2014 at 4:56 am
Tony,
Thanks for your reply however as you stated -When using MER each attendee receive’s their own email which will contain that attendees ticket link. – This is NOT happening for attendees that have a $0.00 cost ticket when registering for an event as an additional attendee registered by a primary attendee.
That was the basis of my original question – why aren’t they receiving their tickets? The plug in is working in that any ticket generated the same way (additional attendee registered by a primary attendee) when the ticket has a cost associated with it greater that $0.00
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Tony
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September 25, 2014 at 5:02 am
Can I run a test registration on the event?
If you go to Event Espresso -> General Settings -> Email Settings.
You’ll find – ‘Send registration confirmation emails before payment is received?’
Is that currently set to ‘No’?
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Mike
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September 25, 2014 at 5:13 am
If you can do it right now and then I can turn it back off, yes.
I am setting to yes. Please notify
I saw a record in the event already with your name on it. What was that from?
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Mike
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September 25, 2014 at 5:15 am
Set to yes
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Tony
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September 25, 2014 at 5:18 am
Hi Mark,
Thank you.
You can set that back to no.
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Mike
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September 25, 2014 at 5:20 am
Set back to no, thanks
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Tony
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September 25, 2014 at 5:38 am
I registered onto the event, selecting a Single paid ticket and 2 free tickets.
The Primary Attendee was the paid ticket, the additional attendee’s the free tickets – http://take.ms/HGUPF
I did receive a separate email for each of those attendee’s – http://take.ms/W4Pyx
Each of those emails does contains that attendee’s ticket link -http://take.ms/nCgL8
Is that not the case for yourself?
However I have since received a total of 18 confirmation emails for that event. All duplicates of the original 3.
Have you made any customisations to EE at all? The email issue is not something I have seen before.
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Mike
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September 25, 2014 at 6:12 am
Tony,
That is not what we have experienced (delivery of $0.00) tickets. I am glad you received them. We have also not experienced the duplication of emails. As mentioned, I do have records in our event overview from you on 9/23 but all as family members to a main primary record that does not seem to exist. My other administrator brought it to my attention on 9/23 (she is managing the event) but I indicated that you were in the process of troubleshooting the system. Neither of us were sure how you got the records in there as they show as paid (even though it is a $0.00 ticket. More confusing – you shouldn’t be able to book that without a primary ticket.
No customizations have been made to EE. We do have a plugin done by Cosmic Carrot (a preferred EE Developer) that takes the member address info and copies it to the event registration address so our members don’t have to “re-enter” data we already have in our database. It shouldn’t be affecting any of this and has been running for a quite a while now.
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Mike
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September 25, 2014 at 6:20 am
I received 6 notifications of your booking (in the administrator email) of the event as Family / additional attendees at 6:16am CST. Did you have a heavy “enter finger” ? That is the first time I have seen that, but again, we set that send tickets before payment to Yes, then back to no. We always have it set to no, so could that be an issue why it would send so many? as stated, we have not experienced that before.
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Tony
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September 25, 2014 at 6:27 am
you shouldn’t be able to book that without a primary ticket.
There is currently nothing within EE3 that marks a ticket as required to prevent this. The user can select any of the tickets available.
This may sound strange, but can you run through the steps you take when testing this (and see different results to mine) please?
The process I’m following is:
Find the event within the Event List.
Add the event to the cart from there.
View cart from that page.
Select the qty of tickets (1 paid + x amount free)
Add all attendee data and then proceed.
I have been stopping here as this is where EE requests payment and also triggers the confirmation emails. (when the email setting setting mentioned above is set to Yes)
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Mike
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September 25, 2014 at 6:28 am
There is only one record though in the event overview (3 actually, 1 primary, 2 additional attendees). Not sure why it generated that many emails.
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Mike
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September 25, 2014 at 6:31 am
Yes, we follow the exact same steps. I can retest again later today and send results. I am booked in meetings till then. Thanks
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Mike
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September 25, 2014 at 11:37 am
I tested it, seems to work now. Weird
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Tony
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September 25, 2014 at 11:39 am
Hi Mark,
Are you testing with ‘Send registration confirmation emails before payment is received?’ set to Yes, or still set to No and running through a test payment?
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Mike
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September 25, 2014 at 5:32 pm
I just booked the $0.00 ticket, and even though it told me my cart was empty when I went to submit payment, it still sent the ticket.
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Josh
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September 26, 2014 at 1:56 pm
Hi Mark,
Where did it say the cart was empty? Was that in the widget?
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Mike
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September 26, 2014 at 2:08 pm
It came up as text on a page with all of the normal page formatting/pics/sidebar widget, etc after hitting the checkout button
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Josh
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September 26, 2014 at 6:34 pm
Hi Mark,
The cart is supposed to clear after going through checkout. This allows for starting a new registration without overwriting the previous registration. Are you expecting the cart to stay full after checkout?
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Mike
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September 27, 2014 at 6:58 am
no, there is no problem
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Tony
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September 29, 2014 at 4:08 am
Great 🙂
Just let us know if you run into any further problems or have any questions.
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