Sending email notifications -

Posted: October 22, 2012 at 10:31 pm

Viewing 12 reply threads

October 22, 2012 at 10:31 pm

Hi I am currently facing a challenge with sending invoices to event attendees. I click on the send on either the customized email or the “canned” email with the attendees’ invoice but it never gets sent.

Every other email is sent immediately. Not sure what is going on.

One thing to note is that payment is not being made prior to sending these emails, but I wouldn’t expect it to have to be made if I want to send the invoice.

This topic was modified 12 years, 2 months ago by Dean. Reason: Moved to premium support

Dean

October 23, 2012 at 1:01 am

Hello David,

It seems odd that one type of mail goes out and another doesn’t. We have seen a lot of issues with email not being sent, being a result of the users servers and hosts and how they set things up.

One service that we are recommending can help with a lot of issues surrounding emails, Postmark, they also have a plugin on the wordpress directory and I’ve seen a few third party plugins as well.

David Short

October 23, 2012 at 9:26 am

Dean, thanks for the quick response. Now that I have tried to, I cannot send any emails that contain EE codes in them. The registered attendees have not made payment but I have gone in and credited them via offline payment so that their registration is valid.

Any help or ideas on how to get this working would be greatly appreciated. We have not gone live with this, so a reinstall would not be out of the question.

Jonathan Wilson

October 23, 2012 at 11:09 am

Hello David,

What do you mean by, “Every other email is sent immediately.”? Are you referring to other Event Espresso emails? Try switching, “Use fancy email headers?” to “Yes” and then testing.

David Short

October 23, 2012 at 1:31 pm

Well, if I enter “Test” in the subject line and “Test” in the body, it goes through immediately. Even if I type a few paragraphs, it goes through properly. Once the body contains any of the EE codes, such as

“Thank you [fname] [lname] for registering for [event].”
The email never gets sent/received.

I can recreate this every time and this has never gone through once, so I am certain that this is a configuration issue or maybe something up with the code. (not saying there is, I’m just obviously not equipped to make that determination)

Jonathan Wilson

October 23, 2012 at 1:38 pm

Hello David,

Thanks for the explanation.

Can you try ruling out any plugin conflicts by deactivating all non-Event Espresso related plugins, then testing by sending an email with EE codes in it? If it works, then we know there is a plugin conflict. To determine which plugin, start activating each one individually, testing the sending of email between each reactivation. If it stops after reactivating a plugin, we know it is that plugin causing the conflict.

Please let me know if that does or doesn’t help.

David Short

October 23, 2012 at 1:51 pm

All plugins were disabled, still having the same situation with the EE fields. I can send plain text emails without problem still.

Select Event Espresso
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Fast Secure Contact Form for WordPress. The contact form lets your visitors send you a quick E-mail message. Super customizable with a multi-form feature, optional extra fields, and an option to redirect visitors to any URL after the message is sent. Includes CAPTCHA and Akismet support to block all common spammer tactics. Spam is no longer a problem. Settings | Donate

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Collect users email address with an awesome fully customizable form implemented with ajax, write and send newsletters, manage your mailing list.

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Jonathan Wilson

October 23, 2012 at 2:25 pm

David,

If you would like for us to take a look at it, you can send us WP admin credentials by filling out the form on this page:

https://eventespresso.com/contact/

Select “I am sending login info as requested”.

Jonathan Wilson

October 23, 2012 at 5:32 pm

David,

The emails are going to spam. This could be the result of several things. As Dean recommended, you should try Postmark. It is very inexpensive and will help with these types of issues.

David Short

October 23, 2012 at 8:49 pm

Wow, thanks guys! I feel like a doaf for missing this. I really appreciate the support that I received for what, obviously, was a user error.

You’ve got my business and my recommendation going forward!

Justin Perry

October 25, 2012 at 5:18 pm

I’ve got the same problem and have tried it on both a live and a test environment, with different e-mail addresses (so no spam interceptions evident), with or without custom e-mail tags, and with or without plugins deactivated.

I cannot get the default reg. confirmation message nor the per-event custom confirmation to send.

I have also tried test registrations from inside and outside our LAN, just in case it was an SMTP access issue. It makes no difference. I am stumped.

What SMTP service does EE use, anyway? How does it send e-mails?

Jonathan Wilson

October 25, 2012 at 5:29 pm

Hello Justin,

Can you start a new topic so we can get you taken care of? This topic has been resolved.

Thanks! 🙂

Dean

October 25, 2012 at 11:30 pm

@Justin you asked an extremely similar question on another resolved thread. As such I split your question into its own thread – see here https://eventespresso.com/topic/split-problem-sending-confirmation-emails-to-attendees/#post-22094

I am closing this thread

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