Support

Home › Forums › Event Espresso Premium › Sending email notifications –

Sending email notifications –

Posted: October 22, 2012 at 10:31 pm


David Short

October 22, 2012 at 10:31 pm

Hi I am currently facing a challenge with sending invoices to event attendees. I click on the send on either the customized email or the “canned” email with the attendees’ invoice but it never gets sent.

Every other email is sent immediately. Not sure what is going on.

One thing to note is that payment is not being made prior to sending these emails, but I wouldn’t expect it to have to be made if I want to send the invoice.

  • This topic was modified 11 years, 6 months ago by  Dean. Reason: Moved to premium support


Dean

October 23, 2012 at 1:01 am

Hello David,

It seems odd that one type of mail goes out and another doesn’t. We have seen a lot of issues with email not being sent, being a result of the users servers and hosts and how they set things up.

One service that we are recommending can help with a lot of issues surrounding emails, Postmark, they also have a plugin on the wordpress directory and I’ve seen a few third party plugins as well.


David Short

October 23, 2012 at 9:26 am

Dean, thanks for the quick response. Now that I have tried to, I cannot send any emails that contain EE codes in them. The registered attendees have not made payment but I have gone in and credited them via offline payment so that their registration is valid.

Any help or ideas on how to get this working would be greatly appreciated. We have not gone live with this, so a reinstall would not be out of the question.


Jonathan Wilson

    •

October 23, 2012 at 11:09 am

Hello David,

What do you mean by, “Every other email is sent immediately.”? Are you referring to other Event Espresso emails? Try switching, “Use fancy email headers?” to “Yes” and then testing.


David Short

October 23, 2012 at 1:31 pm

Well, if I enter “Test” in the subject line and “Test” in the body, it goes through immediately. Even if I type a few paragraphs, it goes through properly. Once the body contains any of the EE codes, such as

“Thank you [fname] [lname] for registering for [event].”
The email never gets sent/received.

I can recreate this every time and this has never gone through once, so I am certain that this is a configuration issue or maybe something up with the code. (not saying there is, I’m just obviously not equipped to make that determination)


Jonathan Wilson

    •

October 23, 2012 at 1:38 pm

Hello David,

Thanks for the explanation.

Can you try ruling out any plugin conflicts by deactivating all non-Event Espresso related plugins, then testing by sending an email with EE codes in it? If it works, then we know there is a plugin conflict. To determine which plugin, start activating each one individually, testing the sending of email between each reactivation. If it stops after reactivating a plugin, we know it is that plugin causing the conflict.

Please let me know if that does or doesn’t help.


David Short

October 23, 2012 at 1:51 pm

All plugins were disabled, still having the same situation with the EE fields. I can send plain text emails without problem still.

Select Event Espresso
Event Espresso
Settings | Events | Deactivate | Edit
Out-of-the-box Events Registration integrated with PayPal IPN for your WordPress blog/website. Support

Version 3.1.27.1.P | By Event Espresso | Visit plugin site
Select Event Espresso – Calendar
Event Espresso – Calendar
Settings | Deactivate | Edit
A full calendar addon for Event Espresso. Includes month, week, and day views.

Version 2.0.3 | By Event Espresso | Visit plugin site
Select Event Espresso – Permissions
Event Espresso – Permissions
Settings | Deactivate | Edit
Provides support for allowing members of the espreesso_event_admin role to administer events.

Version 1.5.3 | By Event Espresso | Visit plugin site
Select Event Espresso – Ticketing
Event Espresso – Ticketing
Deactivate | Edit
Ticketing system for Event Espresso

Version 2.0.7 | By Seth Shoultes | Visit plugin site
Select Fast Secure Contact Form
Fast Secure Contact Form
Activate | Edit | Delete
Fast Secure Contact Form for WordPress. The contact form lets your visitors send you a quick E-mail message. Super customizable with a multi-form feature, optional extra fields, and an option to redirect visitors to any URL after the message is sent. Includes CAPTCHA and Akismet support to block all common spammer tactics. Spam is no longer a problem. Settings | Donate

Version 3.1.5.5 | By Mike Challis | Visit plugin site
Select Google XML Sitemaps
Google XML Sitemaps
Activate | Edit | Delete
This plugin will generate a special XML sitemap which will help search engines like Google, Yahoo, Bing and Ask.com to better index your blog.

Version 3.2.8 | By Arne Brachhold | Visit plugin site
Select Jetpack by WordPress.com
Jetpack by WordPress.com
Activate | Edit | Delete
Bring the power of the WordPress.com cloud to your self-hosted WordPress. Jetpack enables you to connect your blog to a WordPress.com account to use the powerful features normally only available to WordPress.com users.

Version 1.8.3 | By Automattic | Visit plugin site
Select Mail List
Mail List
Activate | Edit | Delete
Collect users email address with an awesome fully customizable form implemented with ajax, write and send newsletters, manage your mailing list.

Version 1.10 | By Danilo Andreini | Visit plugin site
Select Mingle Forum
Mingle Forum
Activate | Edit | Delete
Mingle Forum is growing rapidly in popularity because it is simple, reliable, lightweight and does just enough to keep things interesting. If you like this plugin please consider making a donation at http://cartpauj.icomnow.com/donate/

Version 1.0.33.2 | By Cartpauj | Visit plugin site
Select SEO WordPress
SEO WordPress
Activate | Edit | Delete
SEO WordPress Plugin by Mervin Praison is a Powerfull Best Optimisation Plugin which has many SEO Features. Google Authorship and Google Analytics Integration. Very Easy to Setup. Check all benefits here http://mervin.info/seo-wordpress/

Version 3.0 | By Mervin Praison | Visit plugin site
Select SimpleModal Login
SimpleModal Login
Activate | Edit | Delete
A modal Ajax login, registration, and password reset feature for WordPress which utilizes jQuery and the SimpleModal jQuery plugin.

Version 1.0.7 | By Eric Martin | Visit plugin site
Select Theme My Login
Theme My Login
Activate | Edit | Delete
Themes the WordPress login, registration and forgot password pages according to your theme.

Version 6.2.3 | By Jeff Farthing | Visit plugin site
Select Track That Stat
Track That Stat
Activate | Edit | Delete
View all of your traffic in real time. Analyze your visitors, search engine terms, referral traffic and more with our userfriendly interface.

Version 1.2.3 | By Joe | Visit plugin site
Select W3 Total Cache
W3 Total Cache
Activate | Edit | Delete
The highest rated and most complete WordPress performance plugin. Dramatically improve the speed and user experience of your site. Add browser, page, object and database caching as well as minify and content delivery network (CDN) to WordPress.

Version 0.9.2.4 | By Frederick Townes | Visit plugin site
Select wpsc Support Tickets
wpsc Support Tickets
Activate | Edit | Delete


Jonathan Wilson

    •

October 23, 2012 at 2:25 pm

David,

If you would like for us to take a look at it, you can send us WP admin credentials by filling out the form on this page:

https://eventespresso.com/contact/

Select “I am sending login info as requested”.


Jonathan Wilson

    •

October 23, 2012 at 5:32 pm

David,

The emails are going to spam. This could be the result of several things. As Dean recommended, you should try Postmark. It is very inexpensive and will help with these types of issues.


David Short

October 23, 2012 at 8:49 pm

Wow, thanks guys! I feel like a doaf for missing this. I really appreciate the support that I received for what, obviously, was a user error.

You’ve got my business and my recommendation going forward!


Justin Perry

October 25, 2012 at 5:18 pm

I’ve got the same problem and have tried it on both a live and a test environment, with different e-mail addresses (so no spam interceptions evident), with or without custom e-mail tags, and with or without plugins deactivated.

I cannot get the default reg. confirmation message nor the per-event custom confirmation to send.

I have also tried test registrations from inside and outside our LAN, just in case it was an SMTP access issue. It makes no difference. I am stumped.

What SMTP service does EE use, anyway? How does it send e-mails?


Jonathan Wilson

    •

October 25, 2012 at 5:29 pm

Hello Justin,

Can you start a new topic so we can get you taken care of? This topic has been resolved.

Thanks! 🙂


Dean

October 25, 2012 at 11:30 pm

@justin you asked an extremely similar question on another resolved thread. As such I split your question into its own thread – see here https://eventespresso.com/topic/split-problem-sending-confirmation-emails-to-attendees/#post-22094

I am closing this thread

The support post ‘Sending email notifications –’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Dean 11 years, 5 months ago ago

Topic Tags

Notifications

This topic is: resolved
Event Espresso