Support

Support Staff

May 17, 2016 at 2:23 am

Hi Madeleine,

Do you have the Multi Event Registration Add-on active on the site? (MER for short)

Is the default message template being used or is no email being received at all?

May 17, 2016 at 3:14 am

Hi Tony,

No we dont have MER installed.
The default message isnt being sent either.
Other events that have the same set up (but a different custom template is used) are working ok.

Thanks
Madeleine

Support Staff

May 17, 2016 at 3:28 am

Does the other template also use 2 email addresses in the to field?

Try using just a single email address and testing if that works.

May 17, 2016 at 3:35 am

I’ve already tried this with my email and it didn’t work. The other form has multiple addresses as well.

Thanks
Madeleine

https://eventespresso.com/send-login-details/

Support Staff

May 17, 2016 at 3:53 am

Hmm if you’ve tried using a single email then it’s a problem with the template.

I’ll take a look, can you send temporary login details using this form please:

May 18, 2016 at 3:58 am

Hi Tony,

Any update on this (I sent the login details yesterday)?

We have events scheduled where this isn’t working and my client is nagging me to have it fixed ASAP.

Thanks

Madeleine

Support Staff

May 18, 2016 at 7:54 am

Hmm, strange, the messages setup looks fine.

If you install a plugin such as WP Mail logging and retest, do the emails show up in the log?

If not can you check the servers error log and see if there are any errors being thrown by EE during the email call.

May 19, 2016 at 3:36 am

Hi,
I have installed the WP Mail Log and submitted a test registration for YR 12 HSC SPEAKING SKILLS DAY – BEGINNERS AND CONTINUERS (NOWRA HS – SOUTH COAST). In the log in the email to myself and another to the default admin. Nothing for the 2 email addresses in the custom template.

Could you take a look ASAP.

Thanks
Madeleine

Support Staff

May 19, 2016 at 7:34 am

Hi Madeline,

I checked the event and in the Notifications box it’s set to use a different Registrations Approved template than the one in the screenshot. Can you double check and make sure that’s the correct message template set there?

May 20, 2016 at 12:58 am

Hi,

Yes I have checked both events and can see the registration templates are set to the correct custom ones.

It seems the emails arent being to sent to anyone that doesnt have an email address with the same domain as the site?

Thanks

Madeleine

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Support Staff

May 20, 2016 at 12:09 pm

I get the test email when I test with an email address that doesn’t have the same domain as the site.

If there’s a problem with the host’s built in email server, this can be resolved by switching the site to use a transaction email service, like one of the services listed in this guide:

May 22, 2016 at 2:43 pm

Hi,

No there isnt a problem with the email host, I have just noticed that the only person who seems to be getting the emails has an @naft.org.au email address. I have run tests using an alternate address + @naft.org.au and it is fine. So there is clearly an issue with the form.

I need this resolved ASAP, going back and forth over a forum conversation is not productive. Could you please get back to me with a solution?

Thanks
Madeleine

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Support Staff

May 23, 2016 at 3:35 pm

I’m not seeing any issues with the form, and like I mentioned earlier, I received one of the test emails from the message editor form.

The solution I can recommend is trying one of the transactional email services:

Part of the issue here may be that the emails aren’t sent when there are multiple email addresses (separated by a comma) in the TO: field. One of the transaction email services listed in the above linked wiki might allow for multiple email addresses in the To: field.

May 23, 2016 at 3:38 pm

I have removed the multiple email addresses and added 1 per event (that is then forwarded to the relevant people). it still isnt working.