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TKT
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June 14, 2016 at 1:15 am
Hi,
I am using EE4 with Ticketing and Multiple Registration add-ons. I just found that , when placing an order with multiple tickets to be sent to a secondary attendee, the secondary attendee is not receiving all the tickets.
Let me explain it in more detail below,
A purchaser named “John” places an order for 3 tickets, and submit the below information during registration.
Attendee #1
Name: John Email: john@gmail.com
Attendee #2
Name: Mary Email: mary@gmail.com
Attendee#3
Name: Donna Email:mary@gmail.com
John then completed the payment. What happened next was John received all 3 tickets (Since he was the purchaser. I think this makes sense). Mary also receives her ticket in her own email. However, another ticket (for Donna) never came in to Mary’s inbox. It wasn’t in the junk mail either.
Only until the admin “resend ticket notice” to Donna, did her ticket arrive in Mary’s inbox.
I’m not sure how to fix this. Please advise.
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Tony
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June 15, 2016 at 2:43 am
Hi there,
That’s happening because Donna is using the same email address as Mary. EE checks if an email has already been sent to the registrant using that email address and skips others.
We have a filter in place to allow you override that:
add_filter( 'FHEE__EE_message_type___attendee_addressees__prevent_duplicate_email_sends', '__return_false' );
Add that code to either your functions.php file or a custom functions plugin.
Any attendees using the same email address but different First Name or Last Name than the other registrations will then receive their email.
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