Support

July 14, 2014 at 3:00 pm

Hi Nadeem,

I’m seeing some errors on your event registration page. Could you temporarily deactivate the FB plugin/social media that is on your site?

Could you post a copy of the seating chart file that you used so I can check into the seat number issue?

The selector expands based on the layout of the seats. Try using the CSS zoom option to reduce the size:

.ee_s_level
{
	clear:both;
	margin:10px auto 0px auto;
	width:98%;
    /*overflow-x: auto;
    overflow-y: hidden;*/
	zoom: 75%;
}

Different colors can be setup but you would need to manually use CSS to override the light blue colors:

#ee_s_seat_283 {
	background-color: gold;
}

The current version of the seating chart does not support selecting multiple seats at once for an attendee.

—
Lorenzo

July 15, 2014 at 10:29 am

Hi Nadeem,

Each seat on the seat chart has a unique id assigned. You should be able to see this if you inspect one of the blue squares using Firebug or Chrome Developer tools. There isn’t a class to target a group/cluster of them.

The file that you shared looks like the core seating chart file.

Did you upload a template file to create the layout for the seating chart?

If so, could you share a copy so I can load it onto a test site? You could upload the template to a free service like Tinygrab or Getcloudapp and then link to it here.

—
Lorenzo

July 17, 2014 at 5:07 am

Hi Nadeem,

The ‘Seat’ text is using the ‘Custom Tag’ section of the seat – http://take.ms/IeaRX

Have you added custom tags to your seats? Here is an screenshot from the example given above – http://take.ms/wsjoC

I’d be happy to take a look in the admin and review the seating chart, could you please send temporary login details using this form:

https://eventespresso.com/send-login-details/

As for the misaligned popup we are currently investigating this, it is not something we’ve seen before so currently do not have a fix. Have you altered any the seating chart code? or applied you own custom styling/sizes to the seating chart (other than what Lorenzo provided above)?

July 18, 2014 at 3:34 am

Hi Nadeem,

I have added extra information to that wiki in regards to the Custom Tag field.

In order to display a value for ‘Seat:’ on the front end a custom tag will need to be given to each of the seats.

The reason for the misalignment is due to changing the size of the seating chart area with CSS. The JavaScript in use is using the values from when the seating chart loads, then the size is being changed with CSS.

Unfortunately I did not see the original issue, so could you remove the custom CSS so we see if there is another method to fix this please.

July 21, 2014 at 11:51 am

I logged in and created a test event so I could see the problem. It looks ok to me (in Google Chrome). It is setting the width of the popup window to match to width of the browser window. What browser are you using? Can you provide a screenshot of what you are seeing?

July 22, 2014 at 4:23 am

Hi Nadeem,

Have you modified core files at all?

There is code in place that will set the ‘Additional Attendee Registration’ field to ‘Full Registration Information’ when you are using the seating chart, it appears your event has not done this.

If you edit the event (Event Espresso -> Event Overview -> *click on the event*) you’ll find the event options on the right. Set the above field as shown here – http://take.ms/f5n30

Then update the event, each attendee should then have the ability to add a seat.

July 22, 2014 at 8:42 am

Ok, I found the bug with the seating chart and additional attendees. It normally does not show up because the url of theregistration form is usually of the form event-registration/?ee=16
since your registration form lacks the ee=16, it is exposing the bug. I have a temporary fix for you (I don’t have ftp access, or I would add it in for you). Open up includes/functions/main.php and go to line 171, and change it from:

if (seating_chart::check_event_has_seating_chart($_REQUEST['event_id']) !== false) {

to:

if (seating_chart::check_event_has_seating_chart($event_id) !== false) {

We will add this fix to the next release of EE, so it should stay fixed the next time you update.

• This reply was modified 9 years, 9 months ago by  Sidney Harrell.