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Samsung problems logging in to Check in app

Posted: August 5, 2016 at 3:22 pm

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Sara McIntosh

August 5, 2016 at 3:22 pm

I downloaded the app to the Samsung tablet. I entered our url and username and password. Keeps rejecting the url of the wordpress site and won’t let me log in to the check in app. the error message reads: the website URL is invalid. I’ve tried a number of things–but according to Chrome–our url is http://www.chicagoschoolofshoemaking.com Help? thanks, Sara


Josh

  • Support Staff

August 5, 2016 at 3:45 pm

Hi Sara,

This sounds like an issue caused by the iThemes Security plugin.

There’s a note in the EE4 mobile app documentation troubleshooting section:

iThemes Security plugin users: The Filter Long URL Strings option under Settings > System Tweaks must be turned off.

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