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ispcan
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May 30, 2017 at 7:46 am
Hi,
Background: Once we opened registration for an event, a few of the initial registrations noted that they were receiving blank “Payment Received” emails.
What has been done so far:
We reset the templates in Event Espresso -> Messages -> Default Message Templates and have successfully reset/modified the template(s) to contain content.
The issue/question:
In trying to resend these emails to those same initial registrants, they have noted the email is STILL coming up blank.
Can you please advise as to how to correctly resend messages using updates/custom templates?
Thanks.
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ispcan
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May 30, 2017 at 8:03 am
I’m just following up to reference this discussion – https://eventespresso.com/topic/how-to-regenerate-and-resend-a-payment-received-notification/
Is there a way to resend/regenerate a new email, or is the updated information to an existing registration only available via the online links provided?
A resend email with updated information would be the most ideal approach.
Hope this helps further clarify our inquiry.
Thanks.
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Tony
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May 30, 2017 at 9:21 am
Hi there,
When resending the payment received message, are you doing so within Event Espresso -> Messages -> Message activity?
If so that message has been generated and saved, re-sending it sends the saved message.
Is there a way to resend/regenerate a new email,….
Payment received is a little different than the registration based messages, but yes you can manually regenerate the message.
You’ll need to edit the transaction for the registration and click the pencil icon to edit the payment – http://take.ms/aQ5YT
Then on the modal, make no changes, make sure the payment related messages are checked and save the payment – http://take.ms/RLx17
There is currently no way to do this in batch so it needs to be done for individual registration/payment you want to send the email for.
or is the updated information to an existing registration only available via the online links provided?
I’m not sure what this is referring to, can you provide more details, please.
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ispcan
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June 5, 2017 at 11:08 am
Hi – thank you for the replay.
You helped clarify what needs to be done. You can forget the below part.
Thanks!
or is the updated information to an existing registration only available via the online links provided?
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