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Freddys
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October 9, 2015 at 2:24 pm
I only noticed because it is saying I cannot update my plugins because the expired license.
Things I am seeing:
in my account:
– Your license level: EE4 Everything License
Expires: November 09, 2016
In my WP notices at the top:
– Your Event Espresso license has expired. Renew now to save 10% off and get access to software updates and support.
– An automatic update for Event Espresso is available but your Support License Key is invalid.
I checked the key that is in the install and it is the correct current key.
We did just transfer the account from the web guy to my username, so maybe that has something to do with it?
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Garth
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October 9, 2015 at 2:41 pm
Hi,
How are you today?
I’ve reset your license key. Please remove your license key from the General Settings page of Event Espresso and save the form blank without a license key. Then re-enter your license key again which should enable the new domain and/or one-click upgrades.
If that doesn’t work, then I can assign you a new key.
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Freddys
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October 9, 2015 at 2:51 pm
I did as you recommended, but no luck.
Please assign a new key and hopefully that resolves this issue. Thank you!
Freddys
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Freddys
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October 10, 2015 at 11:59 am
Has my license been reset yet?
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Tony
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October 12, 2015 at 4:41 am
Hi,
Your license key had been reset yes, but its not showing anything pings from your server to re-assign the key. This can sometimes happen when your server (or possibly a security plugin) is blocking the requests from EE but I have assigned you a new key to see if that works.
If you go to your account page.
Copy your new key (be sure not to use the one ending FREE)
Then go to Event Espresso -> General Settings.
Remove the key and re-save the settings.
Paste your new key there (check for whitespace before/after) and re-save the settings once again.
Does that remove the notice and the key icon turn green?
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Freddys
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October 12, 2015 at 10:15 am
I put in the new key and now it works. Thank you very much!
– Freddys
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Tony
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October 12, 2015 at 10:17 am
You’re most welcome.
Please let us know if you have any further problems.
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