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renewed my EE4 license but says it expired

Posted: October 9, 2015 at 2:24 pm


Freddys

October 9, 2015 at 2:24 pm

I only noticed because it is saying I cannot update my plugins because the expired license.

Things I am seeing:
in my account:
– Your license level: EE4 Everything License
Expires: November 09, 2016

In my WP notices at the top:
– Your Event Espresso license has expired. Renew now to save 10% off and get access to software updates and support.
– An automatic update for Event Espresso is available but your Support License Key is invalid.

I checked the key that is in the install and it is the correct current key.

We did just transfer the account from the web guy to my username, so maybe that has something to do with it?


Garth

  • Support Staff

October 9, 2015 at 2:41 pm

Hi,

How are you today?

I’ve reset your license key. Please remove your license key from the General Settings page of Event Espresso and save the form blank without a license key. Then re-enter your license key again which should enable the new domain and/or one-click upgrades.

If that doesn’t work, then I can assign you a new key.


Freddys

October 9, 2015 at 2:51 pm

I did as you recommended, but no luck.

Please assign a new key and hopefully that resolves this issue. Thank you!
Freddys


Freddys

October 10, 2015 at 11:59 am

Has my license been reset yet?


Tony

  • Support Staff

October 12, 2015 at 4:41 am

Hi,

Your license key had been reset yes, but its not showing anything pings from your server to re-assign the key. This can sometimes happen when your server (or possibly a security plugin) is blocking the requests from EE but I have assigned you a new key to see if that works.

If you go to your account page.

Copy your new key (be sure not to use the one ending FREE)

Then go to Event Espresso -> General Settings.

Remove the key and re-save the settings.

Paste your new key there (check for whitespace before/after) and re-save the settings once again.

Does that remove the notice and the key icon turn green?


Freddys

October 12, 2015 at 10:15 am

I put in the new key and now it works. Thank you very much!
– Freddys


Tony

  • Support Staff

October 12, 2015 at 10:17 am

You’re most welcome.

Please let us know if you have any further problems.

The support post ‘renewed my EE4 license but says it expired’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
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Documentation for Event Espresso 4

Status: closed

Updated by  Tony 4 years ago ago

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