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Oguzhan Altun
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June 22, 2015 at 4:55 pm
Hello,
Today I downloaded the registrations csv report as usual – and to my surprise, some of the approved registrations’ ticket datetimes have disappeared from the report – creating errors in my excel file. Not sure if you’re already aware of the issue? What can I do to fix this?
I can send the download from today vs the same download from June 19th so that you can see what has changed.
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Dean
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June 23, 2015 at 12:23 am
Hi,
Please send the files to support@eventespresso.com. Please include a link to this forum page so we know what the email relates to. If you can also explain (here or in the email) what has changed, that would be helpful.
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Oguzhan Altun
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June 23, 2015 at 6:31 am
Hi Dean,
Sent the files today. As per my email, I think the issue started after the latest upgrade, but I’m not 100% sure.
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Dean
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June 24, 2015 at 5:54 am
Hi,
Thanks for the files. I see what you are saying.
Have you checked that registration in the admin? Is anything looking out of place there?
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Oguzhan Altun
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June 24, 2015 at 6:11 am
Hi there,
it’s not only one registration, it’s several of them, all dating before the correct download with their ticketdates intact…
I have recently increased the prices of all the events, so the old tickets are still there but disabled in the events – could that be why? It’s still strange because it seems to impact only 3-4 events, while I increased the prices for all the events..
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Dean
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June 25, 2015 at 2:13 am
Hi,
Thanks for the extra information.
I can confirm this occurs on my test site as well. The only common theme, seems to be the fact that each event has a greyed out ticket.
I’ll raise a developer ticket to look into this as I am not seeing an obvious solution.
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Oguzhan Altun
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June 25, 2015 at 5:09 am
ok thank you, let me know when fixed 🙂
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Dean
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June 25, 2015 at 5:16 am
I’ll certainly advise when we know more.
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Michael Nelson
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July 3, 2015 at 10:20 am
Hi Oguzhan, we have a fix which we are just verifying now and will probably release in our next hotfix
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Oguzhan Altun
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July 3, 2015 at 10:43 am
excellent, great to hear, thanks a lot.
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Josh
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July 13, 2015 at 3:02 pm
Event Espresso 4.7.8.p is released and includes an update to the Registrations Report query so it includes datetimes for trashed tickets.
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