Support

September 6, 2017 at 1:04 pm

Hi,
Currently on my events I have 2 category tickets, free (child) and those that have fees associated with them.
The only payment method I have active is Paypal Express.
All events have default status set to Approved.
when registering for free events, everything works as anticipated and the registrant receives the email message I have assigned for Approved.

When someone registers and does not complete a payment, the registration is listed as incomplete and payment pending (so far so good as anticipated).
What I have however been finding is that many of those registrations will some time later get changed over to Approved and receive the Approved email message I have assigned even though they never made a payment.

The timing of this is interesting too as this could be an hour after or several hours after. As of midnight (now 3pm) I have most registrations gone to approved but still listed as incomplete because they did not make a payment. The more interesting bit is that not all registrations have done this as a few registrations are now more than 12 hours old and still sitting in payment pending where I had anticipated it would be.

I don’t care if the all change over to approved, get sent the notification message (where I can then list further payment instruction) or if they all stay as payment pending as long as everything behaves consistent.

What is the correct settings I should use here? Automatically set to approve or payment pending? anything else?