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Registration recorded in Stripe but not in EE4

Posted: June 18, 2018 at 7:15 am

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Porter

June 18, 2018 at 7:15 am

Hi there

We have a couple of registration that only appeared in Stripe and not in Event Espresso.

Do you have any idea why this would have happened?

If this happens again, I would need to manually add the registration. However, how would we match the reistrant to the Stripe transaction?

Many Thanks
Janine


Josh

  • Support Staff

    •

June 18, 2018 at 9:47 am

Hi Janine,

This has been reported before and it appears to have been caused by the Siteground caching plugin. So it was advised to deactivate that plugin.


Porter

June 19, 2018 at 2:33 am

Thank you Josh, I will follow the other threads and try to fix it.
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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
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Status: closed

Updated by Porter 6 years, 5 months ago ago

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