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Ray
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October 22, 2014 at 4:45 pm
Hi – I’m having registration problems on my website. On the back end, when I click on “Add New Registration” –> select a quantity –> click “Add Tickets and Continue to Registrant Details” the page takes me to “Oops! That Page can’t be found” and the url is “https://thebizu.com/wp-admin/admin.php?page=espresso_registrations”
On the front end, when the person tries to register with by selecting a quantity and then clicks on “Register now”, the websites resets to a zero count and then the url changes to pageurl/?ee=process_ticket_selections
Any reason why this is occurring? I tried different themes, deactivated every single plugin (except for EE4) and it still wouldn’t work.
Please help. Thanks!
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Lorenzo Orlando Caum
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October 22, 2014 at 6:38 pm
Hi!
Are you on the latest software at 4.4.3?
Are you currently or were you previously using any caching plugins such as WP super cache or W3 total or may be even a caching service like Cloudflare? Turning a caching plugin off does not necessarily remove caching from your site.
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
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Lorenzo
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Ray
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October 22, 2014 at 8:02 pm
Hi – I was on W3TC (Super Cache gave more problems). Yes, I had the person follow those directions but may he didn’t.
I deleted the cache plugin, and deactivated the folders relating to w3tc cache. That still doesn’t seem to work. Any ideas on how to clear all my cache then?
Thanks
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Lorenzo Orlando Caum
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October 22, 2014 at 8:14 pm
Delete any cache_ or advanced_cache files here:
/wp-content
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Lorenzo
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Ray
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October 22, 2014 at 8:35 pm
Hi – Still doesn’t work for some reason. I deleted the following:
wp-content/cache
wp-content/w3tc-config
wp-content/advanced-cache.php
wp-content/wp-cache-config.php
I even installed w3tc again and made sure the wiki was followed, then purged all the cache. But still noting for some reason. I’m clueless to where else cache might exist.
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Ray
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October 22, 2014 at 9:18 pm
Hi – I think we also have another problem. I created a brand new event and the same problem exist. This shouldn’t have any information cached.
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Josh
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October 23, 2014 at 9:17 am
Hi Ray,
It looks like caching is still in place. This is in the footer of the source of the registration-checkout page of your site:
Performance optimized by W3 Total Cache. Learn more: http://www.w3-edge.com/wordpress-plugins/
Page Caching using disk: enhanced
Content Delivery Network via thebizu-thebusinessunive.netdna-ssl.com
Served from: thebizu.com @ 2014-10-23 11:04:36 by W3 Total Cache
The trouble that can happen with the caching plugin is that the PHP served up by the server needs to be dynamic not static. You’ll need to make sure this and the Thank you pages are not served from a cache by adding those pages to the W3 total cache Do not cache list. Here’s a link to our documentation that shows how to add these:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
The other potential cause of the issue you are seeing is the host is on Godaddy. In a few other support cases like this it was noted that Godaddy periodically blocks the registration process URL because the URL gets run through a function that uses base_64 encoding. If you continue to see the 404 error during the registration process you can contact Godaddy to see if they can move you onto a server where they do not block base_64 encoding, or migrate to a host that doesn’t block this.
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Ray
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October 23, 2014 at 9:22 am
Hi – yes, I actually restored my site from a few days ago because I just couldn’t get it to work. I restored it this morning and that’s why the caching is still in place. I like it when it works.
Then would a VPS server system prevent any periodic blocking of the registration process?
Thanks.
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Josh
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October 23, 2014 at 9:56 am
Hi Ray,
It depends on whether or not the VPS allows the base_64 encoding/decode functions.
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