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Tianna Mallett
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January 22, 2015 at 12:36 pm
Hello,
the registration page for my newest event stopped working (see http://f2f.ca/events/bustrip2015register/). If you click “Register Now” the page just reloads and the string ?ee=process_ticket_selections is added to the end of the URL.
Why might it be doing this and how do I fix it?
Thank you!
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Lorenzo Orlando Caum
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January 22, 2015 at 2:11 pm
Hi Tianna, that link isn’t working at this time. The issue that you described could be triggered by a caching plugin.
If you are or were recently using a caching plugin, then setting up no-cache rules or caching exclusion rules can fix this issue:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
Another cause may be through mod security which blocks base64 which is used by the ticket selector.
Please create a support ticket with your web host to have them adjust mod security. A member shared the specific changes that were needed here:
https://eventespresso.com/topic/403-when-trying-to-register/#post-136070
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Lorenzo
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Tianna Mallett
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January 22, 2015 at 2:33 pm
Thanks, I sent submitted a ticket to my host provider to see if they could look into it. I am not using caching plugin.
The curious thing is that other events have worked, and this one USED to work. I even created another event that is basically identical (http://f2f.ca/events/bus-trip-2015-test/), which works just fine. I don’t understand why this one suddenly stopped working.
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Lorenzo Orlando Caum
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January 22, 2015 at 4:23 pm
Hi, its sporadic as the security rules may block some use of base64 via the ticket selector on your site but not all.
Please update this support post once you hear back from your web host.
Thanks
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Lorenzo
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