|
Ruth Kuttler
|
May 23, 2014 at 6:03 am
Notifications of registrations are not coming to the website owner who is also a admin for the site. I am getting the notifications. How do i make sure that both of us are getting all of the notifications through the plugin?
|
|
Tony
|
May 23, 2014 at 6:19 am
Hi Ruth,
Are you using EE3 or EE4?
|
|
Ruth Kuttler
|
May 23, 2014 at 6:23 am
EE4
|
|
Lorenzo Orlando Caum
|
May 23, 2014 at 6:52 am
Hello,
By default, notifications are only sent to the event admin. Have you updated the Messengers to send to the event admin and the site admin?
—
Lorenzo
|
|
Ruth Kuttler
|
May 23, 2014 at 7:52 am
how do i do that? i need some instructions.
|
|
Tony
|
May 23, 2014 at 8:02 am
In the current version of Event Espresso 4 the messages system defaults sending the notification messages to the Event Author Email address.
So if you have created the events the messages would go to you.
You can alter this within Event Espresso -> Messages.
If you look within the list of default message, you’ll see two of those messages have an Event Admin context. Meaning they have a message that is sent to the Event Admin.
So starting with the Registration Approved message as an example, click on the Event Admin link. You’ll be taken to the Registration Approved Message Template.
If you look within the ‘To’ field you’ll find [EVENT_AUTHOR_FORMATTED_EMAIL] which is the Email address for the User that created the event (I assume this would be yours?) – http://take.ms/KFvVd
Is the Owners email the email address set within Event Espresso -> General Settings -> Primary Contact Email? If so you’ll need to add “, [CO_FORMATTED_EMAIL]” to that To field. That will then send to both email address.
I would also advise altering the ‘From’ field to use [CO_FORMATTED_EMAIL] so that the emails come from that Primary email address as opposed to your own. Like so – http://take.ms/obqVV
This would need to be repeated for the other message type that has an Event Admin context. (Registration Pending Payment)
The above assumes you are currently using the Default Message Templates, if you have created custom template you’ll need to do the above within those templates.
Does that help?
|
