Support

Home Forums Event Espresso Premium Registration Notifications

Registration Notifications

Posted: May 23, 2014 at 6:03 am


Ruth Kuttler

May 23, 2014 at 6:03 am

Notifications of registrations are not coming to the website owner who is also a admin for the site. I am getting the notifications. How do i make sure that both of us are getting all of the notifications through the plugin?


Tony

  • Support Staff

May 23, 2014 at 6:19 am

Hi Ruth,

Are you using EE3 or EE4?


Ruth Kuttler

May 23, 2014 at 6:23 am

EE4


Lorenzo Orlando Caum

  • Support Staff

May 23, 2014 at 6:52 am

Hello,

By default, notifications are only sent to the event admin. Have you updated the Messengers to send to the event admin and the site admin?


Lorenzo


Ruth Kuttler

May 23, 2014 at 7:52 am

how do i do that? i need some instructions.


Tony

  • Support Staff

May 23, 2014 at 8:02 am

In the current version of Event Espresso 4 the messages system defaults sending the notification messages to the Event Author Email address.

So if you have created the events the messages would go to you.

You can alter this within Event Espresso -> Messages.

If you look within the list of default message, you’ll see two of those messages have an Event Admin context. Meaning they have a message that is sent to the Event Admin.

So starting with the Registration Approved message as an example, click on the Event Admin link. You’ll be taken to the Registration Approved Message Template.

If you look within the ‘To’ field you’ll find [EVENT_AUTHOR_FORMATTED_EMAIL] which is the Email address for the User that created the event (I assume this would be yours?) – http://take.ms/KFvVd

Is the Owners email the email address set within Event Espresso -> General Settings -> Primary Contact Email? If so you’ll need to add “, [CO_FORMATTED_EMAIL]” to that To field. That will then send to both email address.

I would also advise altering the ‘From’ field to use [CO_FORMATTED_EMAIL] so that the emails come from that Primary email address as opposed to your own. Like so – http://take.ms/obqVV

This would need to be repeated for the other message type that has an Event Admin context. (Registration Pending Payment)

The above assumes you are currently using the Default Message Templates, if you have created custom template you’ll need to do the above within those templates.

Does that help?

The support post ‘Registration Notifications’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 5 years, 6 months ago ago

Topic Tags

Tagged: 

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!
[for="input_96_5_3"]
[for="input_96_5_3"]
[gravityform id=96 title=false description=false]
  • This field is for validation purposes and should be left unchanged.
[i]
[i]
[gravityform id=69 title=false description=false]
  • This field is for validation purposes and should be left unchanged.