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cmurtaugh
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September 3, 2013 at 9:54 am
Re: This Thread: https://eventespresso.com/topic/registration-logged-before-confirmation/#post-54324
(I couldn’t find a way to re-open the thread)
We’ve since updated our software to the most recent version. Under GENERAL SETTINGS, I have the “Default Payment Status” set to “Incomplete”. Also, under the individual events, I have the “Default Payment Status For Event” field set to “Incomplete”.
This doesn’t seem to address my question/issue. To clarify, our events have multiple payment options some of which are a “$0.00” cost. The registration is a two-step process. It seems as though only when a visitor selects a payment option of $0.00, Event Espresso is immediately counting them as a “confirmed” body in the class even though they haven’t yet clicked the CONFIRM REGISTRATION button on step 2 of the registration process.
Is there any way around this? Ideally, we don’t want their registration to “count” toward the head count until they click CONFIRM.
Here’s an example: https://henriettaambulance.org/event-registration/?regevent_action=register&event_id=78&name_of_event=BLSfortheHealthcareProviderCPR/AED
Thank you.
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Josh
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September 3, 2013 at 3:52 pm
Hi there,
It turns out that the confirmation buttons are there to allow for confirming their registration information. If they’ve misspelled something they can go back and edit from that screen.
The registration form gets logged when they submit the registration form. Since a 0.00 price option selection doesn’t require to be completed, Event Espresso automatically changes the status to complete when it’s a free ticket.
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