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Erica Vandiver
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December 14, 2015 at 10:31 am
I tried using custom email messages for event registration and got the error “An error has occurred: Something went wrong and the message for this registration was NOT resent”. Attempting to resend registration emails got the same response.
I tried the following, without success:
1. enter a valid registraion key for EE
2. Deactivate all plugins, including EE plugins
3. Use default Twenty Fourteen theme
4. Update EE to 4.8.26p
I also verified that the custom emails were attached to the event and created for all recipients (registrant, primary registrant, event manager) in email format. No emails were received at any account.
Please advise!
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Lorenzo Orlando Caum
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December 14, 2015 at 11:10 am
Hi Toni,
That can occur if the some recipients have been turned off (appears greyed out). Could you check on the Registration approved message type in Event Espresso –> Messages:
http://cl.ly/0X0I2L2t082N
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Lorenzo
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Erica Vandiver
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December 14, 2015 at 11:18 am
None are grayed out. https://goo.gl/Fe7G1T
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Lorenzo Orlando Caum
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December 14, 2015 at 11:43 am
Hi, could you confirm that the default registration message type is also enabled?
Your screenshot appears to be for a custom template.
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Lorenzo
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Erica Vandiver
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December 14, 2015 at 11:49 am
Oh, gotcha. https://goo.gl/ehk1rQ
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Josh
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December 14, 2015 at 3:57 pm
Hi Toni,
Can you make sure that what’s set in the To: field of those messages are valid? They need to be sent To: an email address.
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Erica Vandiver
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December 15, 2015 at 1:05 pm
Both the default and custom registration approved emails are to: [EVENT_AUTHOR_FORMATTED_EMAIL], [PRIMARY_REGISTRANT_EMAIL], or [RECIPIENT_EMAIL]
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Lorenzo Orlando Caum
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December 15, 2015 at 4:42 pm
Hi Toni,
Those shortcodes look correct. Are you experiencing issues with any other emails from Event Espresso?
Also, how are the emails being sent? Is this through a local mail server or a transactional email service like Mandrill or Postmark App?
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Lorenzo
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Erica Vandiver
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December 16, 2015 at 7:50 am
The Email seetings page says “This messenger delivers messages via email using the built-in wp_mail function included with WordPress”.
The emails were sending fine before. The test send function has also stopped working.
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Lorenzo Orlando Caum
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December 16, 2015 at 7:53 am
Hi, could you try setting up this check email plugin and sending a test email to yourself or a colleague?
https://wordpress.org/plugins/check-email/
Please let us know if that email goes through as expected.
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Lorenzo
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Erica Vandiver
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December 16, 2015 at 7:57 am
This test email proves that your WordPress installation at https://online-dev.stlcc.edu/nextversion can send emails.\n\nSent: Wed, 16 Dec 2015 14:56:42 +0000
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Erica Vandiver
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December 16, 2015 at 7:58 am
Please note, the site is sandboxed. I can provide access via Skype.
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Lorenzo Orlando Caum
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December 16, 2015 at 8:15 am
Thanks. Event Espresso doesn’t restrict any emails so those should be going out. Could you go to Event Espresso –> Messages? Then turn the Messages system off and then back on.
Next, please try a test registration for any event and let us know if those emails are received.
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Lorenzo
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Erica Vandiver
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December 16, 2015 at 8:29 am
1. Off: Email messenger has been successfully deactivated
2. On: Email messenger has been successfully activated
3. Using another browser, not logged in, I registered for an event whose default status is Not Approved.
4.HTML confirmation displayed great
5. No email received
6. EE > Registrations, clicked Resend Registration Details
7. “An error has occurred: Something went wrong and the message for this registration was NOT resent”
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Lorenzo Orlando Caum
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December 16, 2015 at 8:39 am
Hi, I had another look at an earlier support post and you mentioned that this was working and now it isn’t. Event Espresso does not send out its own emails so something likely changed in the local email server.
I also don’t think this is something that we changed on our end. Otherwise we would be receiving many reports.
Could you follow up with an IT professional that setup the server that is running the WordPress install to see if something is being blocked?
Otherwise, please try a transactional email service which will take over sending emails for your site:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Lorenzo
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Erica Vandiver
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December 16, 2015 at 2:14 pm
It looks like the issue was caused by my sandboxed site trying to send emails to gmail. Thanks for your help!
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