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Jason Alders
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July 13, 2015 at 12:23 pm
I had posted this before and made the changes that Lorenzo suggested but now, none of us are getting the email notifications when someone registers.
This is what I did (as per the advice posted), I just confirmed it was done properly as noted.
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Hi Jason, by default notification emails are sent to the event author or the event creator.
If you created those events using your WP admin account, then it is likely using the email address on your account which may be your personal email.
To change these notifications, go to Event Espresso –> Messages. Then look for the Registration approved message type and click on the event admin context.
Replace the contents of the TO field with this shortcode:
[CO_FORMATTED_EMAIL]
Then save changes. Here is a quick video of the change:
http://cl.ly/2D1X46010T3M
*If needed, also edit the event admin context for other message types to use the new shortcode.
This will then send notifications to the email and organization that is set in Event Espresso –> General Settings.
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Lorenzo
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Lorenzo Orlando Caum
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July 13, 2015 at 1:06 pm
Hi Jason, before they were arriving to your personal email and now they aren’t arriving to the new email?
Did you check the spam or junk mail folder for the new email account?
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Lorenzo
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Jason Alders
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July 13, 2015 at 1:26 pm
Thanks Lorenzo
Correct..not in spam..not to our registered main email either now
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Lorenzo Orlando Caum
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July 13, 2015 at 1:34 pm
Hi Jason, could you install and activate the check email plugin and let us know if those test emails are received?
https://wordpress.org/plugins/check-email/
One other question — is the email that is set in the organization setting screen on the same domain as the website or is it separate like a Gmail or Hotmail account?
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Lorenzo
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scaldwell
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July 15, 2015 at 9:38 am
I am having the same issue. The email is not the same domain but gmail. We’re not getting ANYthing, although the registrar is getting both confirmations. We desperately need to get this fixed as it’s keeping us from going live. We ran the mail check plugin and we got the tests. What else can I look into?
Thank you SOOOO MUCH for all your excellent help and guidance.
Shelly
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Josh
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July 15, 2015 at 10:48 am
Hi Shelly,
Can you go into edit the messages that get sent to the admin, and check the To: fields? What’s currently set for that field?
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scaldwell
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July 15, 2015 at 1:53 pm
Ok – well that explains it. It was empty. I am getting them now – but the email come without any description of what the person signed up for. I tried adding some shortcodes into the main body, then tried adding them to the other open fields(making sure I was using the right ones per section). I cannot get the event description & details to show up on this email…what am I missing?
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Josh
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July 15, 2015 at 2:18 pm
Hi Shelly,
Can you let us know which shortcodes you tried?
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Jason Alders
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July 15, 2015 at 2:26 pm
this is the short code I have now…nothing comes to our email.
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Jason Alders
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July 15, 2015 at 2:27 pm
this is the short code I have now…nothing comes to our email.[CO_FORMATTED_EMAIL]
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Jason Alders
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July 15, 2015 at 2:27 pm
oops forgot to paste..here it is [CO_FORMATTED_EMAIL]
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Lorenzo Orlando Caum
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July 15, 2015 at 4:10 pm
Hello again, some web hosts restrict their local mail server to only allow sending from that domain.
For example, if your website was example.com, then you could only send from a hello@example.com email.
Are either of you using a transactional email service such as Mandrill? These services will take over sending from the local email server.
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Lorenzo
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Jason Alders
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July 20, 2015 at 7:14 pm
Yes I’m using mandrill
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Tony
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July 21, 2015 at 2:57 am
Hi Jason,
wpMandril has an issue with using ‘Formatted’ emails within the ‘To’ field.
One of our developers created a fix for this which is within our snippet library
I have this already setup within a plugin which is available here – http://take.ms/E61lF
Install that as a regular plugin, activate and retest.
Or you can also change the shortcode that is in use from [CO_FORMATTED_EMAIL] to [CO_EMAIL]
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