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kevin l
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March 24, 2021 at 2:22 pm
Good afternoon!
We are having an issue with a client who is receiving event registrations but is no longer supposed to.
We have set up the Default Message Template (Registration Approved) so that a specific list of emails are receiving the Registration Approved email. Our client’s email originally was listed as one of the recipients but has asked us to remove them. Although we have removed their email (and saved it), they are still receiving the Registration Approved emails which I see in Message Activity.
I have checked all the active Default Message Templates to make sure her email is not there, as well as checked the email in the field under Primary Contact Email to make sure her email is not there.
Any help or assistance would be appreciated! Thank you 🙂
-Abby
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Tony
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March 24, 2021 at 5:15 pm
Hi Abby,
Message types have multiple ‘contexts’, the Registration Approved message type has an ‘Event Admin’, ‘Primary Registrant’ and ‘Registrant’.
So, have you removed them from all of those contexts? Each can be edited independently and I don’t know if you included them in one or all of them.
You can edit each one in Event Espresso -> Message -> Default Message Templates.
Click on ‘Edit {context}’ to edit each one, or use the context switch at the top of the editor once you’ve opened one of them, see:
https://eventespresso.com/wiki/messages-system-working-with-message-contexts/
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kevin l
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March 26, 2021 at 8:23 am
Good morning Tony,
Yes, I made sure to check all the message types. She is receiving the Registration Approved that is for admins. I also double-checked all the other default message templates and the variations (admin/registrants).
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Tony
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March 26, 2021 at 9:50 am
What is the shortcode in use on the TO field for the Event Admin context on the message type she receives?
If it’s [EVENT_AUTHOR_EMAIL] that’s going to use the email address of whatever WP User account is set as the Event Author so double-check if her account is set there.
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kevin l
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March 26, 2021 at 10:11 am
In the TO field for the Registration Approved email, I have 8 email addresses in the field, but none are hers.
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Tony
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March 26, 2021 at 10:20 am
Have you confirmed the event in question (or is it multiple events?) has not had a custom registration approved message template set on it?
If the email isn’t sent in the TO field and you are not using a shortcode which could be parsing to a value you are expecting then I can’t see any way for EE to continue to send the emails, unless your using a custom message template and editing another.
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kevin l
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March 30, 2021 at 3:31 pm
Hi Tony!
It is only happening when someone registers for multiple events.
When a customer signs up for 1 event, they will receive the custom registration that goes to 1 or 2 of those people in the list of 8. If they sign up for multiple, they get the regular email template.
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Tony
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March 31, 2021 at 3:25 am
Ok, so that means your ‘Default Message Templates’ must have all of those addresses still set then. Earlier did you edit the templates listed in:
Event Espresso -> Messages -> Defaut Message Templates -> Registration Approved.
Or just the custom message templates?
With Multi Event Registration EE will use the default message templates when the registrations span across multiple events.
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kevin l
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March 31, 2021 at 8:14 am
Hi Tony!
Yes, I have the Default Registration Approved email updated and her email is not in the list of recipients.
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Tony
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March 31, 2021 at 8:29 am
Hmm, strange.
Mind if I take a look? If so you can send temp login details using this form:
https://eventespresso.com/send-login-details/
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kevin l
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March 31, 2021 at 8:55 am
Thank you, Tony!
I sent the info through the form.
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Tony
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April 7, 2021 at 2:10 pm
Just noting here this was fixed via email.
In case anyone is following the thread along, the events used custom message templates that needed to be updated to remove the additional address.
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