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refocuseducation
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January 20, 2021 at 7:21 am
When a student signs up for a course via Event Espresso, the Registration Details email is not sending to the primary contact email that is set in the General Settings. Instead, it’s sending to the Instructor of the course who is set as the “author” of the Event. Why is the email not sending to the primary contact email like it says it will?
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Tony
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January 20, 2021 at 7:56 am
Hi there,
Go to Event Espresso -> Messages -> Default Message Templates -> Registration Approved -> Edit Event Admin.
Does the ‘To’ field show [EVENT_AUTHOR_EMAIL]?
If so change that to [CO_EMAIL] to use the primary contact email.
That change will need to be done on any message type that has an Event Admin context to send all message types to that email address.
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refocuseducation
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January 20, 2021 at 8:07 am
Thank you! This was set for our custom Registration Approved emails somehow.
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Tony
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January 20, 2021 at 1:46 pm
You’re most welcome.
Any further issues just let us know.
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